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About CPI

Who is CPI?
CPI is a standard-setting resource for organizations that serve society’s most vulnerable. Our proven model for staff training and personalized support empowers professionals who strive to sustain true cultures of compassion.

Click to view staff describe their unique connections to CPI.

 

History of Caring
CPI was established in 1980 for human service professionals to address the need for training in safe, respectful, noninvasive methods for managing disruptive and assaultive behavior in a way that is compatible with staff's duty to provide the best possible care.
 
Developed during the 1970s, Nonviolent Crisis Intervention® training provided a balance in behavior management that was unique at that time. The company co-founders' human service experience and backgrounds in kinesics, physiology, and communication contributed to the development of an innovative, holistic system for defusing escalating behavior.
 
Understanding effective communication and human physiology during aggressive moments, as well as the core philosophy of maintaining Care, Welfare, Safety, and SecuritySM, provides the training’s solid foundation. Since the company's inception, and now in its fourth decade, CPI remains on the forefront of critical issues and best practices in behavior management.
 
Since 1980, over 10 million human service professionals around the world have participated in CPI training programs to learn proven strategies for safely resolving situations when confronted by anxious, hostile, or violent behavior, while protecting the therapeutic relationships with those in their care.
 

 

 

 

CPI — Educating, Empowering, and Enriching
CPI is an international training organization committed to best practices and safe behavior management methods that focus on prevention. Through a variety of specialized offerings and innovative resources, CPI educates and empowers professionals to create safe and respectful work environments. This enables professionals to enrich not only their own lives, but also the lives of the individuals they serve.

 

The cornerstone of CPI is the Nonviolent Crisis Intervention® program, which is considered the worldwide standard for crisis prevention and intervention training. With a core philosophy of providing for the Care, Welfare, Safety, and SecuritySM of everyone involved in a crisis situation, the program’s proven strategies give human service providers and educators the skills to safely and effectively respond to anxious, hostile, or violent behavior while balancing the responsibilities of care.

 

In response to business demands for adaptable solutions to manage potentially disruptive or even dangerous situations, CPI developed the Prepare Training® program. The strategies taught in this program have been effective in reducing the frequency and severity of these situations, increasing employee confidence and morale, and fostering a culture of Respect, Service, and Safety at Work®.

 

Focused on achieving positive outcomes, Dementia Care Specialists training empowers therapists and care partners to work cohesively to deliver quality dementia care based on an individual’s best ability to function. This unique training allows facilities to deliver a higher standard of care and improve function, safety, and quality of life for individuals with Alzheimer’s disease and related dementias (ADRD). 

 

Positive Options, a UK-based training and consultancy organization, joined the CPI family in 2010. With a philosophy and training practices that are rooted in person-centered thinking, action, and excellence, Positive Options provides a range of organizational solutions, including physical and nonphysical interventions, to meet the challenges of serving people who express themselves through aggressive and sometimes violent behaviors.

 

Throughout the UK and parts of Europe, Positive Options is considered the home of Management of Actual or Potential Aggression (MAPA®) physical interventions, and in addition to providing training direct to staff, licenses professionals to become MAPA® trainers in the workplace. MAPA® is a nationally recognized and trusted curricular that is fully accredited by the British Institute of Learning Disabilities (BILD) under its Physical Interventions Accreditation Scheme. Positive Options’ program offerings include CH-3SM Skills for Clinical Holding, Promoting Positive Behaviour in a Person-Centred Way (PPBSM), and Supported Decision Making Through Person-Centred Risk Management (SDMSM).

 
Ongoing Commitment
For more than 35 years, CPI has been dedicated to creating crisis prevention and intervention training and resources to support the work of human service professionals and those they serve. CPI is committed to continuing its research, support, and delivery of the highest quality behavior management training and resources and to serving as an essential agent in helping professionals and the individuals in their care.