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Do You Have Violence Response Procedures in Place?

By Raquelle Solon | Posted on 08.22.2012 | 3 comments
Do You Have Violence Response Procedures in Place?

Do you have violence response procedures in place at your organization?

In light of recent news events, I am always amazed when the answer to this question is “No, we don’t.” It begs the question, Why not? 

What stands in the way of an organization—be it a retailer, an institute of higher learning, a manufacturer, or a government agency—establishing a protocol for its employees to use in the event of violence at work? What roadblocks are security, human resources, and health & safety committees facing?

Backing up a step—and for those who don’t have definitions to workplace violence and/or workplace harassment/bullying—what are the roadblocks you face with setting a definition to the behavior?


We at CPI are continually looking at ways to help our current and prospective customers. We truly have a passion for helping create safer work environments. Thus, to help us focus our efforts, please share with us your answers to the above questions, and to these too:


  • What are the roadblocks you face?
  • Is it lack of tangible return on investment (ROI)? Is it lack of leadership support?
  • Is it complacency to the myth of “It’ll never happen here”?
  • Is it lack of understanding the impact an incident will have on budget, reputation, retention, and morale?

Please share your thoughts or insights as to why your organization doesn’t have definitions, policies, and/or procedures in place. And if it does, please tell us about the roadblocks you faced, and how you overcame them. This will help us help your organization as well as others—so that together we can increase safety for everyone!



That's an intelligent answer to a dfiifcult question xxx
3/23/2013 12:28:56 AM
Thank you Ray for your insight and international perspective. Risk Assessments are a great tool and can help organizations identify gaps in policies, procedures, training, and environmental opportunities, to name a few. Focusing on preventative measures is certainly key, however, nothing is a "magic pill" that will protect an organization 100%, so having a well-rounded prevention, response and recovery plan is essential. Thank you again for the tip on using Risk Assessments to help tilt the scale.
8/24/2012 4:51:57 PM
Ray Andersson
The agency I work with has a history of face to face dealings with people from all socio-economic and ethnic groups that has to face customer aggression in various forms on a daily basis. Current Australian workplace Safety Laws have strengthened the requirement to have strong policies in place to deal with these matters however there remain a block in relation to an attacker armed with a firearm. This is cultural as well as "it never happens here' its a US thing". Unfortunately history proves this concept false and the risk is ever-increasing. The escalatrion process for customer aggresion in place is effective but I have managed to impress upon local managers the requirement to have additional procedures in place in the event of a serious event involving an armed individual that moves to an active shooter situation. Risk Assessments were a tool that swayed the argument. Although the risk is unlikely, the consequences of not preparing could be extreme.
8/24/2012 3:17:05 PM