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Training Tips Corner – Behavior Intervention Toolbox

Training Tips Corner – Behavior Intervention Toolbox
The Behavior Intervention Toolbox is a robust resource that builds on the framework of CPI’s Crisis Development Model℠ and Verbal Escalation Continuum. This dynamic tool is incorporated in the Teaching Notes and Participant Workbooks for both the Setting Effective Limits and the Challenged by Mental Illness at Work Topic Modules.

CPI’s Crisis Development Model℠ and Verbal Escalation Continuum℠ are introduced in the Prepare Training® Foundation Course. Both are reviewed in most Topic Modules and Specialized Training Segments.

As you know, the Verbal Escalation Continuum℠ is a closer examination of the Defensive Behavior Level from the Crisis Development Model℠. The Behavior Intervention Toolbox builds on the framework of both models. The toolbox goes even further by providing related interventions and encouraging participants’ creative adaption and input.

Each strategy in this rich set of techniques is defined and explained in a simple and clear step-by-step format. A realistic workplace example is provided for each strategy. Each technique is also mapped against suggested levels of the Crisis Development Model℠ and the Verbal Escalation Continuum℠.

In examining this toolbox closely, we see several clearly labeled columns:
  • The Technique column contains a descriptive title for each technique.
  • The Description column contains a summary of each technique.
  • The Strategy column contains a step-by-step process for implementing each technique.
  • The Example column provides a real-life work example applying the technique to that situation.
  • The remaining columns suggest levels of the CPI Crisis Development Model℠ and Verbal Escalation Continuum℠ toward which suggested interventions may apply.
 

Both the Setting Effective Limits and the Challenged by Mental Illness at Work Topic Modules describe optional activities related to this unique resource. We have designed both modules to allow you and your Authorized Organization the flexibility to focus more intently on this activity and others based on your organization’s needs. You can conduct the full activity or cover the activity’s content as an interactive discussion.

The involved activity focuses on irrational behavior at the Defensive Behavior Level of the Crisis Development Model℠ and expanded upon in the Verbal Escalation Continuum℠. The setup of the Behavior Intervention Toolbox encourages participants to continue developing effective intervention strategies. Other Prepare Training® Topic Modules and Specialized Training Segments will help participants build this resource through the ongoing Training Process.

Even if the toolbox is not covered as a full activity, Certified Instructors are already reporting that it’s a valuable take-away resource. In fact, the Behavior Intervention Toolbox incorporated into Participant Workbooks is perforated for easy use as a take-away job aid.

Building an intervention toolbox is vital to crisis response planning and managing challenging behavior at work. This dynamic toolbox will assist you in these efforts.
 
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