I’m happy to share with you a word cloud that features words we use frequently in the Prepare Training® program. It’s fitting that the word respect landed in the center of the image, because respecting others is central to workplace violence prevent... Read more »

Recently I had a heated encounter with a woman whose son had been harassing my son, who is physically disabled. In looking back, I can pick out a few things I think I did well during the situation. Find out what I did, and come learn how you can handle difficult situations in a similar way, to ensure safety and respect for yourself, as well as the other per... Read more »

A recent episode of the TV show Survivor is making quite the buzz. No, the latest winner wasn’t announced. It’s because one of the contestants had an angry outburst that has viewers talking, and in some cases laughing, about what happened. This type of behavior may be funny on TV, but it ain’t so funny when it’s happening at your workpla... Read more »

Have you been on the receiving end of someone’s insolent behavior? How did you feel during and after the hostility? Hurt, upset, confused, mad? Get tips for rationally detaching when you’re faced with rude or insulting behav... Read more »

How does a bad day affect your attitudes and emotions at work? Do you snap unnecessarily at a coworker who asks a simple question or just says “Good morning”? Are you productive or does your bad attitude stick around the whole day? This is a good example of how Precipitating Factors can be a huge consideration in the workplace.... Read more »

I’ve been struggling with a sad heart to put into words a positive close to the year for our blog due to the recent tragic events. We could focus on the tragedies that have occurred, point fingers at causes, ignore the outcomes, or even live in fear. Instead, I challenge you to do something else, as a friend challenged me. I challenge you to take two curative actions...... Read more »

At a health and safety conference I attended recently, Brian Thwaits, a renowned brain expert, talked about how sometimes when we interact with people and they don’t “get it,” our immediate reaction is to wonder, “What’s wrong with them?” That got me thinking . . .... Read more »

I can attest to many instances in which my level of service directly affected a situation. If my attitude and behavior is positive, it will most likely yield positive results. If I have a poor attitude or I’m exhibiting rude, disrespectful behavior, that could contribute to someone escalating to verbal aggression or physical assault. This dynamic Integrated Experience has a dramatic impact on both customer service and violence prevention.Read more »

Do you have violence response procedures in place at your organization? In light of recent news events, I am always amazed when the answer to this question is “No, we don’t.” It begs the question, Why not?... Read more »

Dealing with painful emotions can often be a matter of shifting perspective. We offer the following tips for anyone attempting to maintain perspective following the tragedy in Colorad... Read more »