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Customer Service

 

CPI promises to provide timely, courteous customer service. Your satisfaction is our priority. If you have a question, comment, or suggestion about any of our products or services, please call us at 800.558.8976 or email info@crisisprevention.com.

 

Training Program Guarantee
CPI guarantees your satisfaction with our training programs. If you are not 100% satisfied, we will send you a full refund.

 

Training Program Cancellation Policy
We understand that circumstances may arise that require you to cancel. Registrations cancelled 15 or more days prior to the program start date are fully refundable, transferable to another individual, or transferable to a program at a later date. Registrations that are cancelled within 14 days of the program start date are nonrefundable; however, a substitute can be sent to that program or the registration can be transferred to another CPI program conducted within four months of the original program date for a $35 administrative fee. If you do not attend, you are responsible for the full program fee.

 

CPI reserves the right to cancel a program. In the event of program cancellation, CPI’s responsibility will be limited to a refund of the program fees.

 

Product Return PolicyCPI’s Customer Care Guarantee
If you are not completely satisfied with your purchase, you may return it for a full refund within 45 days of receipt. All returns must be in resalable condition. Shipping and handling charges are not refundable. To initiate a return, please call our office at 800.558.8976 to obtain a Return Goods Authorization Form, which must accompany all returns.

 

Tax-Exempt Organizations

In order for you to avoid sales tax charges, CPI must have a copy of your tax-exempt certificate on file. Please fax a copy to 414.979.7098 or email it to info@crisisprevention.com.

 

Shipping and Handling Information
See the tables below for shipping rates, methods, and time frames based on your location.

Please note: CPI ships materials Monday through Friday, excluding holidays. If you place your order by 3:00 p.m. CT, your items will ship the same day. If you place your order after 3:00 p.m. CT, your order will ship the following business day. This applies to standard and rush orders.

 

United States (including HI, AK, and US Territories)

Shipping Method Time Frame Shipping and Handling Charge
Ground 1–5 business days within the contiguous US.
3–7 business days to Alaska and Hawaii.
Included
SmartPost Sent by FedEx to PO Boxes, APO, APE, DPO & US Territories. 2–7 business days with in the contiguous US, longer transit times to destinations outside the contiguous U.S. 8%
Three-Day Shipping By end of the 3rd business day to the 48 states. 15%
Two-Day Shipping By end of the 2nd business day to all 50 states and Puerto Rico. 18%
Overnight Shipping Next business day no later than 10:30 a.m. (delivery time is based on US destination zip code). 20%

 

Canada

Shipping Method Time Frame Shipping and Handling Charge
Ground Delivery typically in 2-6 business days. Included
Two-Day Shipping By end of the 2nd business day. 15%
Overnight Shipping Next business day  no later than 10:30 a.m. (delivery time is based on Canada destination postal codes.) 18%

 

International (including Europe, Australia, and New Zealand)

Shipping Method Time Frame Shipping and Handling Charge
Ground Delivery typically in 2–7 business days. 8%
International Economy Time-definite delivery typically in 3–5 business days. 15%
International Priority Time-definite delivery typically in 1–3 business days. 18%

 



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