Citing overall commitment to improve the quality of care and the safety of patients, the Mater Misericordiae University Hospital in Dublin, Ireland was named the overall winner of the 2007 Achievement Award in the Quality and Safety category for the HSE Dublin North East.
The hospital’s focus on providing for the best Care, Welfare, Safety, and SecuritySM for patients and staff was due in no small part to a commitment to implement the highest quality training. A large part of this commitment to training included implementation of the Nonviolent Crisis Intervention® training program throughout the hospital.
The HSE in Ireland presents its annual Achievement Awards in three categories: Better Service, Better Place to Work, and Quality and Safety.
The criteria used to judge applicants on the Quality and Safety category include:
- Complaints Management and Consumer Affairs
- Risk Management
- Security
- Prevention and Management of Violence and Aggression
- Communications
Hospitals were asked to complete self-assessment tools assessing their efforts within each of the criteria. Administrators at Mater Hospital highlighted the implementation of the Nonviolent Crisis Intervention® training program in this self-assessement as the key component to the hospital’s efforts to prevent and manage violence and aggression.