The second volume in this series focuses on strategies to use with individuals whose behavior—while not physically aggressive—is very challenging. The program will give you the "how to" strategies for effectively managing these behaviors with confidence. You'll learn

• Why people behave the way they do.
• How to respond effectively to individuals who are verbally aggressive.
• How to recognize and respond to passive-aggressive behavior.
• Ways to maintain your professionalism when confronted with challenging behavior.

21 minutes. Includes 10 Participant Workbooks and Leader's Guide. CEUs may be available.

To preview this DVD now, simply click the PLAY button on the player below.