Learn to resolve conflicts quickly and confidently. If you find yourself in a dispute with anyone, from a student to a parent or coworker, this program teaches you how to effectively negotiate a solution—one that everyone is happy with. You'll also learn how and why conflicts occur and how to resolve theam as soon as possible—before they permanently damage relationships.You'll also learn:

• Why conflicts occur.
• How to recognize the levels of conflict development.
• The three steps to reaching a negotiated agreement.
• How to build skills and confidence to negotiate in conflict situations.

20 minutes. Includes 10 Participant Workbooks and Leader's Guide.

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