Learn how to promote positive behavioral change. This first volume is designed to teach staff how to communicate effectively with individuals after an acting-out episode. You'll learn how you can seize the opportunity to discuss what happened, why it happened, and what can be done to prevent future outbursts. You'll also learn how to identify the individual's feelings without downplaying the seriousness of the situation. This video features dramatic interaction and narration.

You'll learn:

• The complete CPI COPING Model^SM.
• The right time to re-establish communication.
• What to do if the individual re-escalates.
• How to resolve a conflict once and for all.
• Key negotiating skills. 

37 minutes. Includes 10 Participant Workbooks and Leader's Guide. CEUs may be available.

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