Good verbal intervention skills are the foundation for safely managing challenging behavior. Knowing how to quickly tailor techniques can determine whether the situation gets better or worse. This DVD will help you develop specific verbal intervention strategies you can apply anytime someone in your charge is noncompliant or confrontational. Equipped with an array of verbal techniques, you'll be better able to maintain a safe and respectful environment—with fewer situations escalating into the assaultive stage.

You'll learn:

• Basic and advanced verbal intervention skills.
• Three questions you must ask during any verbal intervention.
• Ways to assess the level of potential danger in any situation.
• How to manage behavior without breaking the bond with your clients.
• How to use "failures" to your advantage.

 50 minutes. Includes 10 Participant Workbooks and Leader's Guide. CEUs may be available.

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