Listening is one of the most powerful ways human service providers can build rapport with those in their care—and the stronger your rapport, the more likely you are to be a positive influence on their behavioral choices. Listening gives you insight into an individual's behavior and helps you select limits that will be meaningful.

Learn how to:

• Strengthen your ability to listen empathically.
• Identify and overcome your own roadblocks to listening.
• Distinguish various forms of two-way listening, and assess the advantages and pitfalls of each approach.
• Use Empathic Listening as a tool that will enhance rapport with individuals and reduce resistive and challenging behavior.

 26 minutes. Includes 10 Participant Workbooks and Leader's Guide. CEUs may be available.

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