Have you ever noticed that some people appear to have a magic formula for turning around a potentially explosive situation? Volume I of this series looks at several attributes of these skilled interveners and shows how their strategies and techniques can strengthen your own verbal intervention skills.

You'll learn:

• The three possible outcomes of every crisis situation.
• How to set a goal for every intervention.
• How to understand and use power in a positive way.
• Why relationships matter when trying to influence behavior of others.

 16 minutes. Includes 10 Participant Workbooks and Leader's Guide. CEUs may be available.

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