When all you have to work with is a voice over the phone, establishing rapport can be difficult. This article from Behavioral Healthcare provides some pointers on how to bridge that gap:

"Discussion continues to circle around the same old questions: Isn't something lost in offering telephone support, e-mail check-ins, or a video session? Can rapport occur when we are not in the same room? Much has been written on this topic. Telehealth options have been a source of interest for quite some time due to their cost-effectiveness and increased ease of access for rural populations and others with transportation barriers."

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