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Nonviolent Crisis Intervention Training Case Studies

A 93% reduction in restraint use. Zero workers' compensation claims. A surge in staff confidence and morale. A new awareness of the power of prevention.

These are just some of the measurable results you can achieve with CPI training.

Find out how organizations like yours are doing it! Get the stories and the facts right here.



Schools are using CPI training to reduce classroom incidents and suspensions, boost behavioral and academic achievement, and ensure safe learning environments for teachers and students.
Wauwatosa School District
With fewer office referrals, more instruction time, and a stronger district culture, “teachers can focus on actual teaching again,” says Emilie O’Connor, PBIS Coach for the Wauwatosa School District. See what 85–90% of students in the district have achieved.
Beacon School
With stronger prevention and de-escalation skills, staff at principal Susan James’s school have reduced disruptive and challenging student behaviors by up to 75%. And they’ve improved student outcomes in the process.
Lafayette Parish School System
Lafayette (LA) Parish Schools implemented a system-wide policy, curriculum, and behavioral plan to equip and empower all persons involved to ensure a safe environment for everyone by reducing the use of restrictive techniques throughout the parish schools. The results of the CPI training have included a significant reduction in the frequency and number of classroom incidents and a corresponding decrease in the number of student suspensions.
South Carolina Department of Education
The State of South Carolina has been partnering with the CPI for over 15 years to properly equip teachers and paraprofessionals with the tools to deal with potential violent events. The training provides clear and practical steps that can be safely taken to deal with such situations.
Los Angeles County Office of Education
The Los Angeles County Office of Education (LACOE) is the nation's largest regional education agency. CPI has worked with LACOE to provide training programs making a difference for staff and the over two million preschool and school-aged children in LACOE's care. Using CPI models, LACOE established and maintained comprehensive training as part of their School Crisis Response Plans.


Health Care

Hospitals are successfully recognizing and defusing potentially violent situations, increasing patient and staff safety, and adapting to high-stress, ever-changing environments by training all levels of staff in CPI’s training programs.
California Pacific Medical Center
With high rates of Type II violence occurring in an urban acute hospital, Clinical Nurse Manager M. L. Feodora Jacobsen knew something needed to change. After implementing CPI training, the number of staff who required medical treatment because of incidents with patients was zero. Find out how staff reduced violence while their patient satisfaction score soared.
Baptist St. Anthony’s Health System
“Restrain someone and kick them out” was the norm when a patient or visitor started to escalate. That is, until the security department at Baptist St. Anthony’s implemented Nonviolent Crisis Intervention® training. See how they reduced restraints by 93%—and got down to zero workers’ comp claims.
Gundersen Lutheran Medical Center
Hospitals are fluid and dynamic environments requiring multifaceted solutions to unique challenges. At Gundersen Lutheran Medical Center in northwestern Wisconsin, making sure staff are properly trained to adapt to change and continually improve patient care techniques is a key goal.
Nash General Hospital
Prior to selecting CPI, Nash General Hospital used another training program. Following a survey of available products and services, CPI was selected as the preferred training provider. The decision was based upon CPI’s superior offerings, as well as the back-end support available. Nash found CPI’s program to be customizable and focused on essential, hands-on communication techniques that could be directly related to patient care.


Juvenile Facilities

With CPI training programs, staff in juvenile facilities are reducing challenging behavior and increasing person-centered, trauma-informed programs—while injuries, workers’ compensation claims, and the use of force are dropping dramatically.
Pine Hills Youth Correctional Facility
“For years we didn’t fully use everything the training gave us,” says Jeffrey Holland, Quality Assurance Manager at Pine Hills. Then he took a deeper look at the heart of CPI training: verbal intervention strategies. Find out what steps staff took to start reducing injuries, preventing rule violations, and decreasing workers’ comp claims by 90.5%.