Ten Tips for Crisis Prevention
CPI’s training programs are designed to equip you with prevention, intervention, and nonphysical skills for managing disruptive behavior before it can manifest in a crisis. A crisis can be defined as a moment in time when an individual in your charge loses rational, and at times even physical, control over his or her own behavior.
As you know, crisis situations are chaotic and unpredictable, so it’s vital to handle them with a plan. Crises don’t sprout into being without roots; there are almost always warning signs that let you know that someone’s behavior is escalating. By learning to recognize warning signs, you can often intervene before a crisis can turn dangerous.
Quiz: How Much Do You Know About Crisis Prevention?
Consider the following scenario and choose the best response:
A person who’s upset about having to sit in the waiting room abruptly challenges you with a personal question: “Why should I listen to YOU? What good was any of your schooling if you can’t even help with something as simple as this?”
a. Since it’s usually considered respectful to answer challenging questions, I would respond by speaking calmly but briefly about how my education has given me useful tools to resolve the issue at hand.
b. It’s best to ignore challenging questions during a crisis, so I would redirect the person’s attention to the issue at hand. I would ignore the question—but not the person.