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Shalom Village Nursing Home, Hamilton, ON
“Analysis of qualitative data (focus groups and participant observation field notes) suggests an organizational culture of tolerance and respect for residents who display physical behaviors. The formal training program did much to relieve concerns about handling residents in ways feared to be inappropriate and unsafe. Training also gave staff new skills that made them feel more prepared to handle physical displays, while at the same time affirming the importance of good verbal communication skills.”
Lori Schindel-Martin, et al.
As Cited in American Journal of Alzheimer’s Disease and Other Dementias 18 (5), 273-281
Department of Solicitor General, Nova Scotia, Canada
“Since the course, we’ve had several staff comment that they have noticed a significant drop in the number of confrontations.”
Wayne Maxwell
Coordinator of Staff Training Development