Learn more about Nonviolent Crisis Intervention® training.
St. Charles Mercy Hospital, Oregon, OH
“Through the initiative (Nonviolent Crisis Intervention® training) a number of improvements were accomplished, including a documented ongoing annual reduction of both the episodes and total time of seclusion and restraint, a documented reduction in violence-related incidents from over 5% of total admissions in 2002 to 1.9% of total admissions in 2006, consistently high levels of patient satisfaction, and improved compliance with internal departmental seclusion and restraint protocols.”
Randall LaFond
Regional Director of Psychiatric and Behavior Service
Pine Rest Christian Mental Health Services, Grand Rapids, MI
“Staff on the C&A unit have now reported a realization that the goal is to significantly reduce the use of seclusion and restraint, and that they have the confidence that it can be done. They have witnessed the effectiveness of using a variety of tools prior to using seclusion and restraint. By offering more choices and placing greater emphasis on being proactive, staff have seen the advantage of involving the patients in directing the course of their treatment. Patients do not ‘rule the unit’ in a negative way, but they have been empowered to become more directive of their own care. The C&A unit became a safer place with 37% fewer injuries than the previous quarter. Staff members also report having more time available during their shifts to spend with patients in positive, therapeutic interactions.”
Linda Witte
Staff Educator for Hospital Based Services
South Jersey Healthcare’s Mental Health Services, Bridgeton, NJ
“In 2006, patients were restrained 63 seconds for every care day provided. In 2007, following CPI training, this number dropped to 33 seconds. In 2008, following the code team initiative, the restraint utilization dropped to 26 seconds. This represents a 60% drop in restraint utilization.”
Dave Moore
Director of Mental Health Services
Kings View Telepsychiatry, Fresno, California
“I am particularly pleased because, as a psychiatrist, I know that many in my profession view medications as the singular vehicle toward behavior management. I can assure you that the average number of medications that clients were on has decreased tremendously since the team has implemented Nonviolent Crisis Intervention® training.”
Riverview Hospital, Port Coquitlam, British Columbia
“There has been a continuous improvement in the management of violence prevention at our hospital over the past eight years. There was a 49% decrease in the number of incidents per 100 beds and a 64% decrease in the number of time loss incidents per 100 beds. Important factors that have contributed to the improvement include the necessity of ongoing and up-to-date Nonviolent Crisis Intervention® training.”
Transitional Learning Center, Galveston, TX
“We hypothesized that staff would demonstrate decreased discomfort with behaviors addressed by the program, primarily those behaviors involving verbal and physical aggression. This hypothesis was supported by the data. A significant decrease in discomfort was observed immediately following training.”
“The finding of positive attitude change in regard to staff/staff interactions was somewhat unexpected, given that these situations are not directly addressed in training. However, the verbal skills taught can generalize to a variety of contentious interpersonal interactions.”
Richard Temple, Dennis Zgaljardic, Sybil Yancy, & Shawn Jaffray
As Cited in Rehabilitation Psychology 52(4), 429-434
Fredricksburg Center for Mental Illness and Recovery, Fredricksburg, VA
“After attending Nonviolent Crisis Intervention® training, staff feel comfortable because they know what to expect. They know what their co-worker is going to do. It’s just a whole different ballgame when they are trained.”
Beverly Stone
Nurse Manager
Riverview Hospital, Port Coquitlam, BC
“CPI’s Nonviolent Crisis Intervention® training program fits into the bigger picture at our hospital. It fits with our program manager matrix model, psychosocial rehabilitation, which puts the patient front and center, and fits in with our charter patients’ rights.”
Kathy Finch
Clinical Instructor
South Nassau Communities Hospital, Oceanside, New York
“Since the inception of the CPI Nonviolent Crisis Intervention® training, our behavioral health unit has seen a significant drop in staff injuries through implementation of these skills. Staff take pride in knowing that the Care, Welfare, Safety, and SecuritySM philosophy they practice while utilizing preventive techniques is effective.”