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Nonviolent Crisis Intervention Training Success Stories: Health Care

Learn more about Nonviolent Crisis Intervention® training.



 Cedar-Sinai Health System, Los Angeles, CA
“The S&R team retrained all patient care providers (not just nurses) and started to aggressively analyze and scrutinize every event. With this new training and “microscope approach,” two significant trends evolved over time. One, staff learned how to recognize an escalating event earlier, which would allow them to intervene earlier. Second, staff were collaboratively working together to come up with less restrictive alternatives to seclusion and restraint.”

Linda Burnes Bolton & Anne Goodenough
As Cited in Nursing Administration Quarterly 27(4), 344-354


Glendale Adventist Medical Center, Glendale, CA
“Nurses have told us the training has given them more confidence and that they feel proud of the way they were able to handle situations that may have intimidated them in the past. We’ve received fewer incident reports than we did three years ago, and our staff know they have a strong support system in dealing with potentially violent situations.”

John Adam, R.N.
As Cited in Nurseweek, Oct. 2, 2007


Munson Medical Center, Traverse City, Michigan
“Staff training has provided the knowledge needed to de-escalate/call for help when a situation warrants it. Staff feel very comfortable in their teams and to date, we have no recorded lost time, workers' comp, or deaths related to these types of situations.”