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Nonviolent Crisis Intervention Training Success Stories: Human Services

Learn more about Nonviolent Crisis Intervention® training.



Chileda, LaCrosse, WI
“Chileda has not only found success in addressing the challenging behaviors of individuals with Autism Spectrum Disorders (ASD), but has done so while decreasing reliance on the use of restraint and seclusion. Since 2001, Chileda has reduced the use of restraint by 95% and the use of seclusion by 86%. Moreover, these goals were accomplished with a statistically significant reduction in rates of staff injury. Most importantly, Chileda has not increased reliance on the use of psychotropic medications.”

Shari Carlson
Director of Behavior Services


California Vocations, Inc., Paradise, California
“The level of hands-on intervention throughout our company is now minimal. We are building relationships of respect and trust rather than power and control. We have fewer staff injuries that are a direct result of staff interventions. Success is now measured by the least amount of physical intervention needed, rather than how quickly a crisis situation is resolved.”


Lutheran Social Services, Minnesota
“Since we began our CPI training, we have only had one restraint within our many shelters and group homes. We were recently re-accredited by COA (Council on Accreditation) and when one reviewer asked for a report on a recent physical restraint, we had to do some digging to find one. The CPI program has been invaluable to our programs, staff, and clients. This has truly come through in the day-to-day services that we provide for at-risk youth and their families.”


Sioux Falls Vocational Services, South Dakota
“In the past year, we have seen a 50% decrease in the number of peer-to-peer incidents. We have identified several contributing factors to this decrease, with a major one being the implementation of staff training on CPI techniques. Staff are better able to identify people’s signs of anxiety and defensiveness and can implement supportive approaches prior to people becoming violent toward themselves, staff, and others served.”


Winning Wheels, Prophetown, Illinois
“One of the greatest contributions has been an awareness of the ‘Integrated Experience’ and a greater sense of influence we can have on each other, for better or worse. Also, having more staff with the skills and training to identify and head off potential problems has made our facility a better place to work and live. This has been evidenced by fewer incidents in our facility and a lessening of the overall severity of incidents.”


Road to Responsibility, Marshfield, Massachusetts
“Over the past five years or so, as we have realized the importance of training as a process and integrated CPI’s philosophy into our other trainings, staff have often contacted us regarding everything from the proper tone of voice to use when making a request of someone to requests for specific trainings or refreshers. We have seen an increase in the reporting of minor incidents as a result of increased awareness of human rights issues and more in-depth training.”