Rising violence is a serious threat to both patients and staff in many hospitals today. In fact, a 2009 Emergency Nurses Association report showed that in the past three years, 20% of nurses were verbally abused more than 200 times and 25% of nurses said they had been physically attacked by patients more than 20 times. CPI believes that through training, staff can be empowered and have the confidence to handle, and even minimize violent incidents.
In this 45-minute webinar, we’ll introduce some of our proven strategies for defusing difficult behavior at the earliest possible stage. You'll learn:
How to recognize a moment of crisis.
What you can and can't control during a crisis.
How your response can positively affect the outcome.
How to use CPI's 10 Tips for Crisis Prevention immediately to help you create and maintain a safer, more caring hospital.