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Create a Safe and Caring Work Environment


All groups attend the same session on the first day, but the Workshop and Instructor Certification participants continue with more in-depth training and practical techniques on the second day. Instructor Certification participants receive two additional days of training to develop their intervention skills and learn to conduct in-house programs of their own.


One-Day Introductory Seminar

Gain a basic understanding of crisis intervention methods.
On the first day of Nonviolent Crisis Intervention® training, the emphasis is on early intervention and nonphysical methods for preventing or managing disruptive behavior. CPI's Personal Safety TechniquesSM for staff are also demonstrated and practiced in this seminar to prepare staff to safely remove themselves and others from a dangerous situation. You’ll learn:

  • How to identify behaviors that could lead to a crisis.
  • How to most effectively respond to each behavior to prevent the situation from escalating.
  • How to use verbal and nonverbal techniques to defuse hostile behavior and resolve a crisis before it becomes violent.
  • How to cope with your own fear and anxiety.
  • How to use CPI's Principles of Personal Safety to avoid injury if behavior becomes physical.

Two-Day Comprehensive Workshop

Reinforce preventive techniques and learn principles of nonharmful physical intervention.
The second day of training expands on crisis intervention methods to include the study and practice of nonharmful Nonviolent Physical Crisis InterventionSM. These techniques are taught to be used as a last resort when an individual becomes an immediate danger to self or others. You’ll learn:

  • When it’s appropriate to physically intervene.
  • How to develop team intervention strategies and techniques.
  • How to assess the physical and psychological well-being of those involved in a crisis.
  • How to safely and effectively control and transport an individual.
  • How to maintain rapport with the acting-out individual.
  • Key steps for debriefing after a crisis.
  • How to properly document an incident.

Four-Day Instructor Certification Program

Become certified to teach additional staff at your facility.
On days three and four of the program, participants learn how to master the intervention techniques they have learned so they are able to teach them to staff at their organization. In addition, participants are taught how to effectively conduct and tailor the Nonviolent Crisis Intervention® program for in-house training. You'll learn:

  • How to tailor program content to address workplace realities.
  • How to use the Participant Workbook as a valuable teaching tool and the Instructor Manual as a reference tool.
  • Effective techniques for facilitating a group and methods to enhance adult learning.
  • How to objectively test the participants’ competency in the program concepts and techniques.
  • How to maintain consistency in instruction and avoid “training drift.”
  • How to best educate staff about the risks of using restraints.
  • How to develop your own presentation style.
  • How to handle difficult questions and manage challenging participants.
  • How to develop proficiencies in teaching personal safety and physical intervention.
  • The key components of an effective, ongoing Training Process.
  • How to best utilize CPI’s free follow-up services to customize and support your facility’s ongoing training.


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