Frequently Asked Questions

Q. How will CPI's Prepare Training^® help my workplace?
A. CPI developed the Prepare Training^® programme in response to the increasing demand for adaptable solutions to manage disruptive behaviour and potentially dangerous workplace encounters. The proven strategies taught in the programme have been effective in reducing the frequency and severity of these situations, increasing employee confidence and morale, and fostering a culture of CPI Respect, Service, and Safety at Work^®.

The programme offers proactive solutions so organisations can count on confident, well-trained employees who respond consistently and effectively to a variety of challenging situations. Any workplace environment facing difficult or disruptive customers, employees, or visitors will benefit from this programme.

Q. Can CPI's Prepare Training^® be customised for my workplace?
A. Role-plays, examples, and scenarios can be tailored to your organisation's specific needs and challenges. This is guaranteed to make training unique and relevant, which, in turn, makes utilising the proven strategies highly effective during a crisis situation.

Q. Can CPI deliver Prepare Training^® at my workplace so my employees don't need to travel?
A.  Thousands of organisations around the world have taken advantage of CPI's on-site training—an effective option if you have a number of staff members who need training. Just pick a date that's convenient for you and we'll handle the rest of the details. Training can be scheduled to fit your time frame, at a time and location that's most convenient for staff.

Q. Should my organisation have a Prepare Training^® Certified Instructor on staff?
A.  Most organisations choose to take advantage of the Instructor Certification Programme—the most cost-effective, efficient, and comprehensive training option. With a Certified Instructor on staff, organisations have the flexibility to train all employees, regardless of work shifts. Certified Instructors can also set up training sessions for new employees and refresher courses at times that are most convenient. Plus, with a Certified Instructor on staff, organisations have in place the necessary components to implement ongoing crisis prevention and intervention training and to develop policies and procedures.

Q. How do we determine which staff should be trained?
A. All employees will benefit from Prepare Training^®. Not only will it improve communication among employees and increase confidence and morale, it will also create and maintain a safe and respectful environment for employees, guests, and customers alike.

Q. What if we attend the programme and find that it doesn't apply?
A. In the 30 years we've been teaching the programme and out of the thousands of professionals who have attended, less than one tenth of one percent did not find the programme applicable, and received refunds. If you or your staff are unable to use the concepts taught at the programme, simply ask and your money will be refunded.