Program Overview

Build a Respectful Workplace Culture

All groups attend the same session on the first day, but the Instructor Certification candidates receive two additional days of training to develop their skills and learn to tailor the content for conducting in-house programs of their own.

One-Day Foundation Seminar

Build a foundation for respectful interactions.
On the first day of the program, the Foundation Course focuses on early intervention. Participants acquire the skills to respond effectively to anxious, irrational, angry, hostile, or potentially dangerous behavior and minimize the negative impact of challenging encounters. As part of the seminar, an issue-based Topic Module is used to connect the core concepts of the Foundation Course to the unique needs of your employees and your organization.

Foundation Course
The Prepare Training^® program is built on values that prioritize respectful interactions, a service-oriented attitude, and a safe environment for employees and customers. That value base is introduced as a framework for decision making in the Foundation Course. Improved communication and the de-escalation of disruptive situations are the intended outcomes. These outcomes are best reached when units are linked to one another and to organizational policy and procedures. Each of the seven units introduces skills and strategies to incorporate into problem solving and decision making when faced with disruptive—or potentially disruptive—situations.

The Foundation Course can be customized to increase relevance for different employee groups. During the course, you will:

• Learn how crisis situations evolve and develop.
• Examine the issues that impact Respect, Service, and Safety at Work^®.
• Explore the nonverbal and verbal elements of communication that can impact a crisis situation.
• Practice de-escalation strategies.
• Learn how to set limits with individuals who are verbally aggressive and noncompliant.
• Understand the reciprocal relationship between one's own behavior and the behavior of others.
• Develop coping mechanisms that can help maintain professionalism during confrontations.
• Explore ways to learn from crisis situations and improve future interventions.

Topic Modules
Topic Modules allow in-depth customization to address the unique needs of employees and evolving issues of the organization. These two-hour information-packed modules build on the Foundation Course principles and highlight specific skills and strategies when addressing a variety of issues. Modules currently available.

Three-Day Instructor Certification Program

Become certified to teach additional staff at your organization.
The most cost-effective way to implement the Prepare Training^® program throughout your organization is to have an Instructor on staff. During the Instructor Certification Program, you'll learn to master the intervention techniques so you are able to tailor the program for in-house training. You'll learn effective techniques for facilitating a group and begin to develop your own presentation style. You will also be assessed for your understanding of program content. Upon completion, you will become certified to teach the Foundation Course and all Topic Modules within your organization. During the program, you will:

• Learn to effectively convey the program's philosophy and content to all employees.
• Examine a powerful teaching formula to use with adult learners.
• Develop specific strategies for creating an effective learning environment and important techniques for facilitating lectures, discussions, and exercises.
• Understand quality standards and benefits for Instructors and organizations that aid in effective implementation of the Prepare Training^® program.
• Explore the four key training concepts to ensure the program's greatest impact.
• Learn how and why the Prepare Training^® program is facilitated as an ongoing process.
• Learn how to select and incorporate Topic Modules into the process.
• Develop helpful strategies for preparing to teach Topic Modules.
• Practice training and tailoring content to the unique needs of your organization.

Learn more about the Benefits of Instructor Certification.

Instructor Certification with Violence Response Procedures I

Participants may customize their Instructor Certification to include the Specialized Training Segment Violence Response Procedures I. 

Violence Response Procedures I prepares participants to handle more serious situations and respond effectively to violent incidents. Participants learn strategies that bridge from prevention into preparedness. Participants will also:

• Review the Prepare Training^® program philosophy and CPI's Crisis Development Model^SM.
• Develop the awareness, observation, assessment, and response related to preventing and preparing for workplace violence.
• Examine factors that can influence response to violence and explore ways to maximize productive responses.
• Learn and practice CPI's Personal Safety Techniques^SM.
• Discuss actions that should be taken after a crisis to learn from what occurred and bring closure to the incident for those directly and indirectly affected.
• Become certified to teach Violence Response Procedures I within your organization.

View Frequently Asked Questions about Violence Response Procedures I

Instructor Certification with Violence Response Procedures I and II

Participants may customize their Instructor Certification to include the Specialized Training Segments Violence Response Procedures I and II. 

Testimonials

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• Read customer testimonials and success stories.
• Register for an upcoming program.
• Learn more about onsite training options.