Topic Modules

The modules currently available include:

After the Crisis: Employee Debriefing Strategies
The long-term effects of a crisis incident can be either negative or positive. What occurs after the crisis is critical. Employee debriefing is the primary focus of this topic module along with learning how to re-establish communication with the person who has acted out.

Crisis Response Teams
A well-trained Crisis Response Team increases the chances for maintaining a safe environment. In this topic module, employees learn how to use Crisis Response Teams to deal with individuals who are losing—or have lost—control of their behavior. 

Giving Bad News
Giving bad news is seldom easy, but it is a regular part of many people's job. This topic module teaches employees how to present bad news directly and tactfully so the recipient still feels he or she has been supported and, at the very least, treated fairly.

How to Document Incidents
There are many reasons to document an incident thoroughly and accurately. In this topic module, employees learn the value of good documentation to ensure appropriate follow-up action, identify patterns and trends, and assess policies and procedures.

Managing the Challenging Passenger [in development]

Transporting the public can be not only difficult but also dangerous. This topic module applies strategies from the Foundation Course to help address confrontational behavior and maintain safety on various means of mass transportation.

Negotiating Your Way Through Conflict
When left unresolved, conflicts can escalate into crisis situations. This topic module teaches employees the importance of resolving workplace conflicts at the earliest stage possible and gives them the skills and confidence to accomplish that goal.

Opening the Lines of Electronic Communication
High-tech, high-speed communication systems are cost effective and efficient, but tend to decrease face-to-face contact. This topic module examines methods to achieve effective communication when there is no opportunity to see the other person or persons.

Setting Effective Limits
Setting limits is an effective and productive way to deal with difficult behavior. This topic module strengthens participant's interpersonal communication skills and minimizes the likelihood of becoming frustrated or angry in response to uncooperative behavior.

Situational Applications
Applying new skills to workplace realities is an integral part of effective training. Using role-plays and relevant, real-life scenarios, this module helps participants transfer what they've learned to the unique challenges they face every day.

Responding to Violence: Effective Policies and Procedures
This module offers practical information and strategies to address the preparedness of individual employees and your organization as a whole in preventing and responding to violence. This is a systematic, productive, and effective approach that will maximize safety for all involved. 

Workplace Bullying
This topic module helps participants recognize the many faces of workplace incivility, understand their impact on an organization, and develop strategies for creating and maintaining a more civil, respectful, and safe work environment.

Under the Influence and Out of Control [in development]
A company's substance abuse polices may not include information about communicating with individuals under the influence. Learn how to safely and effectively address a coworker, customer, or visitor who is under the influence of alcohol or drugs.