FAQ

Frequently Asked Questions From Human Service Professionals

Q. Who should attend this training program?

A. This program is relevant to anyone who might have to deal with agitated, angry, or potentially dangerous individuals. Whether you deal with clients, customers, co-workers, or visitors who can be occasionally confrontational, or if angry outbursts are an everyday occurrence, this training program is invaluable to help maintain a safe, respectful environment.

Q. We’ve never had a violent episode. Why should we be concerned now?

A. Fortunately, most organizations won’t experience a truly violent incident. But every organization has to deal with individuals who may become angry, agitated, or hostile. The Nonviolent Crisis Intervention^® program will give you the skills to deal with these situations confidently in order to prevent them from escalating into violence.

Q. Our facility doesn’t want employees intervening if someone becomes violent. How can CPI’s training program help?

A. Even if your facility’s policies prohibit interaction with a violent individual, it’s critical that you have the skills to deal with the dangerous period between when the incident erupts and when security professionals arrive on the scene. This training will show staff how to maintain the highest level of safety for everyone until professional assistance arrives.

Q. How does CPI’s program address individuals with special needs?

A. The Nonviolent Crisis Intervention^® program was designed to apply to all individuals, regardless of behavior disorder, cognitive range, verbal ability, or other special need. The program emphasizes the importance of understanding all factors that can contribute to challenging behavior and the most effective means to safely intervene in each unique situation.

Q. Should my organization have a Nonviolent Crisis Intervention^® Certified Instructor on staff?

A. Most organizations choose to take advantage of the Instructor Certification Program—the most cost-effective, efficient, and comprehensive training option. With a Certified Instructor on staff, organizations have the flexibility to train all employees, regardless of work shifts. Certified Instructors can also set up training sessions for new employees and refresher courses at times that are most convenient. Plus, with a Certified Instructor on staff, organizations have in place the necessary components to implement ongoing violence prevention and intervention training and to develop policies and procedures.

Q. What if we attend the program and find it doesn’t apply?

A. In the nearly 30 years we’ve been teaching the program and out of the thousands of human service professionals who have attended, less than one tenth of one percent did not find the program applicable and received refunds. If you or your staff are unable to use the concepts taught at the program, simply ask and your money will be refunded.