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Learn how to defuse an explosive situation and feel confident about it

Can you answer these three critical questions?

• If someone in your charge was about to lose control, would you know how to respond?
• Would you recognise the warning signs that could enable you to de-escalate the individual's behaviour before the person became violent?
• If the individual did become physically aggressive, would you know how to protect yourself, bystanders, and the acting-out person from injury?

A proven training solution:

Since 1980, more than 5.4 million health, social welfare, corrections, disability, and education professionals throughout the world have increased their confidence and effectiveness in handling these challenging situations using the proven techniques from the Nonviolent Crisis Intervention^® training course—the safe management of disruptive and aggressive behaviour.

These techniques, developed and taught exclusively by the Crisis Prevention Institute (CPI), will give you the confidence to handle literally any threatening or challenging episode with minimal anxiety and maximum confidence. The course will help you prevent violence and safely intervene when disruptive behaviour has gone too far. Most importantly, it won't damage the professional bond you've worked so hard to establish between you and your client or student group.

Emphasis on de-escalation—reducing your risk of injury and potential liability

With CPI training, you learn how to recognise the telltale signs of anxiety and pending disruption. You learn proper verbal and non-verbal responses that can interrupt escalation and calm the situation before it gets out of hand. CPI training provides you with techniques that help develop your knowledge and confidence so when confronted by escalating behaviour, you focus on what the individual is actually saying or doing, rather than becoming fearful and distraught. Your verbal and non-verbal behaviours work to facilitate de-escalation of the situation instead of inadvertently making it worse. The result can be a decrease in the number of violent incidents within your facility and a safer, calmer environment for staff, clients, and students alike.

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