The Nonviolent Crisis Intervention^SM Training Course

Skills and practical techniques—not just theory.

Confidence is the key.
A potentially violent situation is an unsettling experience for everyone involved. Through skill-oriented participation, CPI will prepare you to manage a wide variety of difficult situations. Your calm, confident actions will help you defuse the behaviour of the disruptive individual and reduce the chance of physical injury to all who are present.

Skills you can put to use—right now.
CPI workshops are designed to make the transition from training to implementation easy and complete. In the CPI workshop, you'll learn to identify the four stages of crisis by looking for verbal and non-verbal cues given by the disruptive individual. These "warning signs" will be your key to successful defusion. We'll teach you the appropriate responses for each stage, including non-verbal, paraverbal, and Empathic Listening techniques. You'll learn to deal with your own feelings during a crisis and then debrief to reduce stress afterwards.

For clients who resort to physical aggression, we'll teach non-harmful team and single restraint techniques, including how to safely remove the acting-out and/or violent person. Specific examples will be presented and role-played to provide practice and problem-solving opportunities.

Safe, nonharmful intervention—even during the most violent moments.
In the Nonviolent Crisis Intervention^SM training course, the emphasis is always on your primary responsibility: the Care, Welfare, Safety, and Security^SM of the individuals you support. Physical restraint is only recommended as a last resort when all verbal and paraverbal techniques have been exhausted and the individual's actions are escalating toward physical aggression. Even when physical control is used, it is used in such a way as to allow the person an opportunity to calm down at his or her own pace.

Changing the crisis moment to one of Therapeutic Rapport.
The final step in the Nonviolent Crisis Intervention^SM training course involves verbal resolution and Tension Reduction for both the acting-out individual and the provider. You will go through a process of Therapeutic Rapport when communication with the individual is possible and a bridge to resolution can be explored.

With CPI training, you'll learn to manage behaviour before it becomes violent.
Nonviolent Crisis Intervention^SM techniques have proven effective in preventing and resolving potentially violent situations, time and time again. The course content is easy to learn and can be effortlessly integrated into your personal style. But what professionals tell us they like most about the course is—IT WORKS!

Completion of Nonviolent Crisis Intervention^SM training enables you to become a Certified Instructor to provide training to staff within your facility. Each Certified Instructor receives a comprehensive Training Manual, training support resources, and the materials necessary to teach his or her first course. Plus, all Certified Instructors are invited to attend free refresher workshops conducted by CPI.

Instructor Training
All participants in the Four-Day Instructor Certification Training who successfully complete the examination become certified by the Crisis Prevention Institute to teach theNonviolent Crisis Intervention^SM training course. It can be taught as either a One-Day Introductory Seminar or a Two-Day Comprehensive Workshop for staff in their facility. After becoming a Certified Instructor, you will be invited to attend futureNonviolent Crisis Intervention^SM training courses to refresh your skills—free of charge.

Direct benefits for the facility in having a Certified Instructor on staff:

• Peace of mind of knowing how all staff will respond in a crisis situation
• Fewer incidents of acting-out behaviour
• Reduced risk of potential liability to clients/students and staff
• Greatly increased confidence level of staff
• A safer environment for clients/students and staff
• A person on your staff thoroughly prepared to teach theNonviolent Crisis Intervention^SM course

Benefits for the Certified Instructor:
After you're certified to teach theNonviolent Crisis Intervention^SM course, you receive membership status in the International Association ofNonviolent Crisis Intervention^SM Certified Instructors (IANCICI)—a worldwide professional association established by CPI to uphold quality training standards and provide Instructors with support and opportunities for professional growth.

Membership benefits include:

• Free Professional Consultation
  Training specialists are ready to answer questions, address concerns, or offer advice on how to handle specific crisis situations.
  
  
• Exclusive Access to Members-Only Website
  The IANCICI website updates Licensed Instructors on relevant legislative and regulatory issues, provides a vast assortment of violence prevention and intervention information and resources, and presents opportunities for members to interact and share best practices. This site is exclusively for IANCICI members and can be accessed only by those with a valid member code.
  
  
• Documentation of Training Activities
  CPI/IANCICI maintains records and documentation of all training submitted by Certified Instructors. You'll receive course confirmation notices for each training you conduct, and if a question arises about who was trained when, just call us toll-free. Instructors can also easily access current training records through IANCICI's members-only website.
  
  
• Discounts on Training Resources and Supplies
  IANCICI members receive special, deeply-discounted prices on CPI training resources and supplies, available both through the IANCICI website and through the Instructor Resource Catalog.
  
  
• Professional Development Resources and Opportunities
  Other support services include free refresher training courses, invitation to the International Instructors' Conference, and free subscriptions to two professional publications: the Instructor Forum and the Journal of Safe Management of Disruptive and Assaultive Behavior. All of IANCICI's resources and services are designed to enhance and recognise your prevention and intervention training efforts.

What you will learn on day one: Introductory Seminar
The first day will introduce you to basic crisis intervention techniques. You'll learn to recognise warning signs that allow for early intervention, plus how to use verbal and non-verbal techniques to avoid a violent confrontation.

You'll learn:

• Levels of disruptive behaviour
  • matching your responses to the behaviour
  • preventing physical violence
    
    
• Non-verbal techniques for controlling disruptive behaviour
  • Proxemics - respecting personal space
  • The CPI Supportive Stance^SM
  • Kinesics - interpreting body language
  • Paraverbals - controlling your tone of voice, volume and rate of speech
    
    
• Successful verbal resolution of a crisis
• matching your responses to the behaviour
• preventing physical violence
  


• Why verbal aggression becomes physical
• using knowledge and skills to prevent violence
• the importance of a calm, professional attitude
  
  
• Dealing with fear and anxiety
• identifying your personal feelings
• understanding responses to fear
• making the responses positive
• Personal Safety Techniques^SM
  
  

What you will learn on day two: Comprehensive Workshop
The second day of the workshop trains participants in safe physical intervention procedures, including when to restrain and transport the acting-out individual. An effective team approach to intervention will be introduced.

You'll learn:

• Review of day one
  • limits of verbal intervention
  • how we respond to the threat of violence
  • CPI Personal Safety Techniques^SM
    
    
• Physical intervention as a last resort
  • care and welfare for the restrained individual
  • staff and bystander safety
  • control and restraint dynamics
  • safe, nonharmful physical restraint
  • single-person restraint method
  • handling the extremely violent individual
  
  
• From control to transport
• when to move the aggressive person
• safe transport procedures
• negotiating doorways and corridors
  
  
• Team intervention
• determining who's in charge—the team leader
• assigning duties
  
  
• Tension Reduction after intervention
• the CPI COPING Model^SM
• Postvention for staff
  

Days three and four: Training for Trainers
During the final two days of training, each participant will learn how to facilitate the course in his or her own agency, facility, or school.

You'll learn:

• IANCICI quality standards and procedures
  
  
• Effective techniques for facilitating a group
  • identifying types of questions
  • answering "challenging" questions
  • dealing with a resistant participant who doesn't want to be there
  • answering "what if" type questions
  • facilitating role-plays
  • conducting ongoing training
    
    
• Use of teaching materials
• the pre-test - your "springboard" into course content
• using the workbook and Instructor Manual as valuable teaching reference tools
• the post-test - reinforcing the learning process
  


• Trainer practicum
• how to make the training fit your specific needs
• simulated instruction from each group member
• developing your teaching style and gaining confidence
• role-playing the Instructor
• critique and evaluation
• personalised attention to the trainer's unique needs
  
  
• Comprehensive review and evaluation
• review and discussion
• instructor Certification written examination
• competency-based testing of CPI Personal Safety Techniques^SM and Nonviolent Physical Crisis Intervention^SM

Enrollment Information
CPI’s training courses are available either by enrolling in a scheduled course or as an on-site training.

• Regularly Scheduled Courses
  Throughout the year, CPI schedules courses at key locations in Australia and New Zealand. See upcoming dates and locations.
  
  
• On-Site Training
  If you have ten or more staff who wish to attend a course, CPI trainers will happily provide all training on site. This can provide a highly cost-effective means of instructing your staff. For details, read more or please contact CPI.