These
inexpensive pamphlets provide valuable information
highlighting key points and proven techniques,
and are quick and easy reference tools for
anyone who works in the human service field.
NEW! Care, Welfare, Safety, and SecuritySM
Most likely, your staff already know the four words that sum up the philosophy of the Nonviolent Crisis Intervention® training program. But can they describe the significance these four words have for both staff and those they support? This pamphlet expands the philosophy of Care, Welfare, Safety, SecuritySM with insightful tips about how to put these core values into action during chaotic crisis moments.
NEW! Autism Spectrum Disorders: Supportive Strategies for Crisis Intervention
If your organization supports students with autism spectrum disorders (ASD), you know that times of chaos and crisis can be especially challenging. While there are no simple solutions that work for all, there are staff support strategies that can be used to minimize fear and anxiety for the person with ASD. This pamphlet offers useful tips that are rooted in the spirit of empathy, dignity, and respect.
Stress
Relief
Your body knows how to tell you when you're
feeling anxious or stressed. Maybe your muscles
tense, or your head aches, or you have trouble
breathing. But do you know how to tell your
body to relax? This pamphlet will help you
understand exactly how your body typically
responds to stress and how to choose the relaxation
techniques that will most effectively relieve
your symptoms. Practice one or all of the
pamphlet's five simple strategies and you
will soon be able to talk back to your body—and
finally fully relax.
What
to Do About Burnout
If you work in human services, you'll probably
experience burnout at some time or another.
Long periods of stress, work overload, and
competing needs can result in burnout—or
physical and emotional exhaustion that can
lead to feelings of helplessness, hopelessness,
and apathy. This pamphlet offers insight into
why human service providers are especially
prone to burnout and provides practical,
proactive steps you can take to reduce your
risk of suffering from burnout.
Staff
Debriefing Strategies: Dealing With Facts and Feelings
To learn and recoup after a crisis incident,
debriefing is just as important for staff
members as it is for those in their charge.
This pamphlet outlines steps for staff to
take after a crisis to ensure that both facts
and feelings are handled properly. This is
a simple, valuable tool to remind staff members
to pay attention to their own well-being after
being involved in difficult situations.
How
to be Good at Giving Bad News
Giving bad news is seldom easy, but often
it is part of our jobs. This new pamphlet
describes ways you can prepare yourself to
deal with agitation and anger, and how you
can present the news tactfully and professionally
to reduce the likelihood of difficult behavior.
Use these tips to turn a potentially negative
situation into a positive one.
Weapons
in the Workplace
If someone at work confronted you with a
weapon, good preparation could be your only
defense. That's why this pamphlet outlines
several proactive personal strategies for
making your work environment safer. You'll
learn methods to prevent or defuse violent
behavior in others. And you'll find a useful
list of "weapons you might not think
of," or everyday items that could be
used as weapons. This helpful tool will improve
awareness and safety.
How
to Stay Safe During Home Visits
Planning ahead is the key to ensuring home
visits are safe and productive. This pamphlet
provides a checklist of critical steps to
take before you go on a home visit and while
traveling to the site. You'll also learn how
to avoid unnecessary risks and prevent crisis
situations during the visit. This is a must-read
for anyone who visits clients' homes!
Louder
Than Words: How to intervene With nonverbal individuals
Trying to communicate with nonverbal individuals
can be challenging and frustrating for everyone
involved. This pamphlet shares helpful insights
into the ways nonverbal individuals express
themselves and receive information from others.
You'll learn how you can be more sensitive
and effective during your interactions with
these individuals. Use these tips to avoid
anxiety, agitation, and aggressive behaviors.
How to Document Any Incident
This pamphlet provides a quick guide for staff members any time they have to document a workplace incident. The pamphlet reviews key points that will help staff produce well-written incident reports that are clear, concise, and accurate. This is a great supplement to CPI's documentation video/DVD.
Best
Seller! 10
Tips for Crisis Prevention
Expanding on CPI's best-selling poster on the
same topic, this pamphlet provides staff with
a quick reminder of some strategies and skills
that can help prevent a crisis from escalating.
Following these key tips from the Nonviolent
Crisis Intervention® program will give
staff members the best possible chance to provide
for the Care, Welfare, Safety, and SecuritySM of
everyone involved in a crisis situation. Great
for trainings and refreshers!
Best
Seller! The Art of Setting Limits
Setting limits is one of the most powerful
tools that human service providers have for
promoting positive behavior changes in their
clients, residents, or patients. This pamphlet
provides an overview of CPI's five-step approach
to limit setting and also explains the purpose
of limits as a teaching tool, how setting a
limit is different from giving an ultimatum,
and the key role of listening in the limit-setting
process. This is a perfect tool for reviewing some key
concepts from the Nonviolent Crisis Intervention®
training program.
Managing
Your Anger—Maintaining Your Professionalism
Anger is a difficult emotion for many of us
to deal with, and it is one that can easily
be triggered by challenging individuals. This
pamphlet approaches anger as a normal, human
emotion, but one that is often connected with
unpleasant or inappropriate behavior. It is
possible to be angry without being aggressive,
and this pamphlet offers specific techniques
to help human service providers both manage
and express angry feelings—and in the process
provide a positive and powerful role model to
those in their care.
The
Power of Listening
Empathic Listening is a powerful tool for building
trust and self-esteem in those under your care.
But being a good listener is not an automatic
process; it is more than simply hearing someone's
words. Being a good listener is a skill and
takes time and effort to develop. This pamphlet
explains the benefits of listening empathically
and provides a five-step approach to this effective
listening process.
Rational
Detachment—A Key to Professionalism
Rational Detachment is the ability to stay
calm and in control—to maintain your professionalism—even
in a crisis moment. It means not taking things
personally—even button-pushing comments
that attack your appearance, race, gender, or
competence. This pamphlet gives human service
providers five specific techniques that can
be used every day to rationally detach from
crisis moments.
Seven
Principles for Effective Verbal Intervention
Dealing with individuals who are belligerent,
hostile, or noncompliant can be an everyday occurrence
for staff members who work in the human service
field. A staff member's effective response can
be the key to avoiding a physical confrontation
with an out-of-control person. This pamphlet
focuses on seven principles of verbal intervention
that can help human service providers to intervene
in the safest manner possible.
Enjoying
Visits With Your Elderly Family Member
Family members of individuals with Alzheimer's
disease or other related conditions often find
it difficult to communicate in a meaningful
way with their loved ones. They may be unsure
of how to deal with the agitation and combativeness
that are so common in such individuals. As a
result, they may withdraw from their family
members and reduce the frequency of their visits.
This pamphlet gives family members practical,
helpful suggestions for making their visits
as pleasant and stress-free as possible.
Reducing
Agitation in Residents With Dementia
Especially designed for staff who work in long-term
care, this pamphlet provides practical information
about working with residents who have Alzheimer's
disease or other illnesses that affect their
ability to understand information and to make
their needs known. Even when residents become
agitated and aggressive, staff can have a positive
effect on their behavior by using a patient,
calm, and gentle approach. This pamphlet describes
effective communication strategies for dealing
with residents who are confused, argumentative,
or verbally abusive.
These
inexpensive pamphlets provide valuable information
highlighting key points and proven techniques,
and are quick and easy reference tools for
anyone who works in the human service field.
