Video Training Programs for Health, Mental Health
and Professionals From All Aspects of Human Service.

Advancing Your Verbal Intervention Skills Series for Educators Share effective strategies for managing challenging behavior at the earliest possible stage.. NEW! Volume I -Understanding Goals, Power, and Relationships   Learn the techniques of skilled interveners. Volume I of this series looks at several attributes of skilled interveners and shows how their strategies and techniques can strengthen your own verbal intervention skills. NEW! Volume II - "How To" Strategies for Intervening With Challenging Individuals   Develop the skills to respond to difficult behaviors. This program gives "how to" strategies for effectively managing these behaviors with confidence. NEW! Volume III - Practice Scenarios   Review and practice for challenging situations and learn suggested training strategies.   Nonviolent Crisis Intervention® Series for Human Service Providers This series offers practical solutions to the types of problems human service providers encounter with those in their care. Best Seller! Volume I - The Preventive Techniques   This program explains and demonstrates proven techniques for de-escalating verbally disruptive individuals. Best Seller! Volume III - Your Plan of Action: How to Stay Safe When Intervening Alone   Learn how to stay safe when you don't have a team to assist you.   CPI's Conflict Resolution Series: From Argument to Agreement Volume I - Negotiating Your Way Through Conflict   This video shows you how to adjust your approach and have a better chance of working toward a collaborative agreement. Volume II - You Can Mediate: How to Help Others Resolve Disputes   Learn how you can act as a mediator to resolve conflicts among anyone in your organization.   After the Crisis Two-Volume Series Volume I - Establishing Therapeutic Rapport   You'll learn how to determine the best time and the best way to work with an individual after a crisis. Volume II - Staff Debriefing Strategies   This video provides step-by-step guidelines for analyzing an incident by putting you in the middle of an intense debriefing session.   Two-Volume Series for Long-Term Care Professionals Volume I - Calming the Agitated Resident   This video looks at how the key concepts of Nonviolent Crisis Intervention® can be used by long-term care providers to offer the best possible Care, Welfare, Safety, and SecuritySM to residents and staff. Volume II - Safely Managing the Combative Resident   This video focuses on those situations in which you are confronted with residents who are combative and do not respond to other forms of intervention.   The Art of Setting Limits Video Series Best Seller! Volume I - The Principles of Effective Limit Setting   This video shows you how to increase your confidence in dealing with noncompliant, challenging individuals. Volume II - Managing Your Anger—Maintaining Your Professionalism   This video gives you valuable tools that will help you to manage your anger in a productive way. Volume III - The Power of Listening   This video shows you how to use Empathic Listening to build rapport and reduce challenging behavior.   Developing an Effective Crisis Response Team   Learn essential elements for creating a crisis response team within your organization. Weapons in the Workplace   This video training program shows you potentially life-saving techniques and how to handle the situation until professional assistance arrives. Best Seller! How to Excel at Verbal Intervention   Learn specific verbal intervention strategies and organize them to fit any confrontational situation. Documentation: Your Best Defense   Provide your staff with measurable improvement in incident report writing skills. Under the Influence and Out of Control   This program demonstrates effective verbal intervention strategies for dealing with individuals who are impaired by drugs or alcohol. Best Seller! Louder Than Words: How to Intervene with Nonverbal Individuals   Learn how to intervene with people who have limited verbal skills.