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Volume II: "How To" Strategies for Intervening With Challenging Individuals

Develop the Skills to Respond to Difficult Behaviors.

The second volume in this series focuses on strategies to use with individuals whose behavior— while not physically aggressive—is very challenging. The program will give you the "how to" strategies for effectively managing these behaviors with confidence. You'll develop new insights to help advance your verbal intervention skills by learning:

  • Why people behave the way they do.
  • How to respond effectively to individuals who are verbally aggressive.
  • How to recognize and respond to passive-aggressive behavior.
  • Ways to maintain your professionalism when confronted with challenging behavior.

Volume II - 21 min. Includes 10 Participant Workbooks and Leader's Guide. CEU's may be available.

VHS Code: VDBS0061 | DVD Code: DVDS0061

$399 Non-Instructor | $229 Instructor | $449 Canadian Non-Instructor | $259 Canadian Instructor

INSTRUCTORS: Make sure you get the best prices by making your purchases at the Instructor-only web store on IANCICI.org.

Save With Volume Discount Prices!
1 Video: $399 USD | $449 CDN
2-3 Videos: $299 USD | $339 CDN
4-7 Videos: $239 USD | $269 CDN
8-10 Videos: $209 USD | $239 CDN
11-15 Videos: $189 USD | $209 CDN
16+ Videos:
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To purchase additional videos/DVDs in the series, please click on a title below:

Volume I - Understanding Goals, Power, and Relationships
Learn the techniques of skilled interveners. Volume I of this series looks at several attributes of skilled interveners and shows how their strategies and techniques can strengthen your own verbal intervention skills.

Volume III - Practice Scenarios
Review the skills learned in Volumes I and II.