Susan Keith

Associate Director of Development With CPI since 1996

“You can increase or decrease the likelihood of a behavior occurring again. Through your response, you can make something better and be part of the solution, or you can be part of the problem and cause it to get worse. One positive way to effect change for someone is to offer them praise or positive reinforcement when you notice them displaying an appropriate behavior.”

As an Associate Director in our Training Department, Susan supports and empowers Certified Instructors to facilitate effective Nonviolent Crisis Intervention® training. Her role includes creating professional development resources such as the eLearning webinars, articles for CPI publications, and blog posts.

Sue began her career at CPI as a Global Professional Instructor facilitating a variety of training programs around the world. She has presented at CPI conferences as well as several national and international conferences.

She is an adjunct faculty member at Alverno College and holds a master’s degree in adult education. She uses this knowledge daily when assisting Certified Instructors in planning effective training programs to enrich the lives of others.

Favorite CPI Memory

Our Instructors’ Conferences are collectively my best memories. I enjoy rubbing elbows with Certified Instructors. Hearing about their real-life experiences and stories of supporting individuals, in crisis and out, really reminds me of why I do what I do every day. They are true rockstars.

Fun Facts
  • I’ve trained in every state except Wyoming and Nebraska.
  • I’ve also trained in six foreign countries.
  • There were six Global Professional Instructors when I started at CPI, and now there are over 30 based in North America and many more internationally.


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