Professional behavior management training helps staff members learn how to respond to problematic behavior, as well as how to prevent behaviors from occurring in the first place.
The most important thing for staff to remember when managing difficult behavior is that their own behavior affects the behavior of others. What a staff member says or does in response to a behavior affects whether the behavior continues, escalates, or stops. When staff keep this important factor in mind, and when they’re equipped and empowered with other effective and respectful de-escalation skills, they’re better able to guide individuals toward a calmer space.
Our Nonviolent Crisis Intervention® training program provides staff with productive prevention and intervention skills—and confidence in those skills. Staff learn how to properly respond to difficult or disruptive behavior in a safe and caring manner. The tools and techniques presented in the program enable staff to address challenging behavior confidently and professionally, increasing the likelihood of individuals choosing behaviors that are positive, productive, and respectful.
Behavior Management Resources
To assist you in safely dealing with difficult behavior, we refer you to a number of behavior management resources, including Creating a Safe and Caring Work Environment, a free eBook filled with useful strategies for promoting safety and well-being for the individuals in your care—as well as yourself. Equipped with valuable resources and proper training in effective de-escalation techniques, you and your staff will become more confident in your skills to decrease behavior issues and increase safety for all.
The following articles and resources contain a wealth of information dedicated to safe and respectful behavior management. Please note that while CPI does not endorse the external resources, we believe that they may be helpful to you in your efforts to promote positive behavior.
These behavior management resources are ranked alphabetically.
- 10 Tips for Crisis Prevention—Discover how staff behavior can stop crises.
- Behavior Is Communication—Learn how difficult behaviors in individuals with dementia are often expressions of fear, pain, or an inability to make unmet needs known—and get tips on how to communicate with individuals and decrease agitation.
- Behaviors That Undermine a Culture of Safety [PDF]—Read the Joint Commission’s report about disruptive behaviors in health care organizations—and suggested actions.
- The Benefits of Empathic Listening—Improve understanding and trust with respectful listening skills.
- Crisis Management Training—Read about how recognizing warning signs of escalating behavior can help you avert crisis situations.
- What are the Positive Strategies for Supporting Behavior Improvement? [PDF]—Learn to address underlying physical or mental health concerns, and to use the behavioral and educational supports to teach replacement skills and self-regulation.
- Effective Classroom Management—Get tips for effective verbal intervention.
- Effective Student Management Techniques—Learn about the importance of identifying and preventing behaviors that could escalate.
- Establishing Positive Behavior on the Bus—Learn how to help students behave positively.
- Expecting the Unexpected: Responding to Unpredictable Behavior—CPI president Judith Schubert shares six interventions that can be used with a person who exhibits unpredictable behavior.
- Giving Alzheimer’s Patients Their Way, Even Chocolate—Learn how creating positive emotional experiences for individuals with Alzheimer’s and dementia helps diminish distress and behavior problems.
- How to Reach and Teach Children With Challenging Behavior (K–8): Practical, Ready-to-Use Interventions That Work—A book by a behavioral specialist and Master Associate Level Nonviolent Crisis Intervention® Certified Instructor provides helpful strategies to use in K–8 settings.
- Inmate Behavior Management: The Key to a Safe and Secure Jail [PDF]—Read a US Department of Justice document that examines effective ways for corrections staff to help inmates manage their own behavior.
- Monitoring of Medications Is Important in Behavior Management—Diena Vivio, RN, discusses why medications should be evaluated when you’re identifying causes for changes in the behaviours of individuals with dementia.
- Positive Behavioral Interventions and Supports (PBIS) and the Nonviolent Crisis Intervention® Training Program [PDF]—Discover how the Nonviolent Crisis Intervention® program aligns with Positive Behavioral Interventions and Supports (PBIS) concepts.
- Positive Connections: CPI and Behavior Support—Watch a webinar about the relationship between PBIS and the Nonviolent Crisis Intervention® program.
- Preventing Problematic Behaviors: It Starts With Staff Training—Dr. Randy Boardman, CPI's executive director of research and development, discusses how professional development and training can help decrease problematic behavior in schools.
- The "Progressively Lowered Stress Threshold" Model: Understanding and Minimizing Challenging Behaviors—Learn about a model that helps caregivers understand and reduce the challenging behaviors associated with dementia.
- Strategies for Managing Discipline Problems on the School Bus—Campus Safety magazine presents strategies for preventing behavior problems on the bus.
- Tackling Bullying Behavior for School Security—CPI president Judith Schubert discusses reducing bullying behaviors.