20 Behavior Management Resources to Boost Safety and Respect

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Professional behavior management training helps staff members learn how to respond to problematic behavior, as well as how to prevent behaviors from occurring in the first place.

The most important thing for staff to remember when managing difficult behavior is that their own behavior affects the behavior of others. What a staff member says or does in response to a behavior affects whether the behavior continues, escalates, or stops. When staff keep this important factor in mind, and when they’re equipped and empowered with other effective and respectful de-escalation skills, they’re better able to guide individuals toward a calmer space.

Our Nonviolent Crisis Intervention® training program provides staff with productive prevention and intervention skills—and confidence in those skills. Staff learn how to properly respond to difficult or disruptive behavior in a safe and caring manner. The tools and techniques presented in the program enable staff to address challenging behavior confidently and professionally, increasing the likelihood of individuals choosing behaviors that are positive, productive, and respectful.

Behavior Management Resources
To assist you in safely dealing with difficult behavior, we refer you to a number of behavior management resources, including Creating a Safe and Caring Work Environment, a free eBook filled with useful strategies for promoting safety and well-being for the individuals in your care—as well as yourself. Equipped with valuable resources and proper training in effective de-escalation techniques, you and your staff will become more confident in your skills to decrease behavior issues and increase safety for all.

The following articles and resources contain a wealth of information dedicated to safe and respectful behavior management. Please note that while CPI does not endorse the external resources, we believe that they may be helpful to you in your efforts to promote positive behavior.

These behavior management resources are ranked alphabetically.

  1. 10 Tips for Crisis PreventionDiscover how staff behavior can stop crises.
  2. Behavior Is CommunicationLearn how difficult behaviors in individuals with dementia are often expressions of fear, pain, or an inability to make unmet needs known—and get tips on how to communicate with individuals and decrease agitation.
  3. Behaviors That Undermine a Culture of Safety [PDF]Read the Joint Commission’s report about disruptive behaviors in health care organizations—and suggested actions.
  4. The Benefits of Empathic ListeningImprove understanding and trust with respectful listening skills.
  5. Crisis Management TrainingRead about how recognizing warning signs of escalating behavior can help you avert crisis situations.
  6. What are the Positive Strategies for Supporting Behavior Improvement? [PDF]Learn to address underlying physical or mental health concerns, and to use the behavioral and educational supports to teach replacement skills and self-regulation.
  7. Effective Classroom ManagementGet tips for effective verbal intervention.
  8. Effective Student Management TechniquesLearn about the importance of identifying and preventing behaviors that could escalate.
  9. Establishing Positive Behavior on the BusLearn how to help students behave positively.
  10. Expecting the Unexpected: Responding to Unpredictable BehaviorCPI president Judith Schubert shares six interventions that can be used with a person who exhibits unpredictable behavior.
  11. Giving Alzheimer’s Patients Their Way, Even ChocolateLearn how creating positive emotional experiences for individuals with Alzheimer’s and dementia helps diminish distress and behavior problems.
  12. How to Reach and Teach Children With Challenging Behavior (K–8): Practical, Ready-to-Use Interventions That WorkA book by a behavioral specialist and Master Associate Level Nonviolent Crisis Intervention® Certified Instructor provides helpful strategies to use in K–8 settings.
  13. Inmate Behavior Management: The Key to a Safe and Secure Jail [PDF]Read a US Department of Justice document that examines effective ways for corrections staff to help inmates manage their own behavior.
  14. Monitoring of Medications Is Important in Behavior ManagementDiena Vivio, RN, discusses why medications should be evaluated when you’re identifying causes for changes in the behaviours of individuals with dementia.
  15. Positive Behavioral Interventions and Supports (PBIS) and the Nonviolent Crisis Intervention® Training Program [PDF]Discover how the Nonviolent Crisis Intervention® program aligns with Positive Behavioral Interventions and Supports (PBIS) concepts.
  16. Positive Connections: CPI and Behavior SupportWatch a webinar about the relationship between PBIS and the Nonviolent Crisis Intervention® program.
  17. Preventing Problematic Behaviors: It Starts With Staff TrainingDr. Randy Boardman, CPI's executive director of research and development, discusses how professional development and training can help decrease problematic behavior in schools.
  18. The "Progressively Lowered Stress Threshold" Model: Understanding and Minimizing Challenging BehaviorsLearn about a model that helps caregivers understand and reduce the challenging behaviors associated with dementia.
  19. Strategies for Managing Discipline Problems on the School BusCampus Safety magazine presents strategies for preventing behavior problems on the bus.
  20. Tackling Bullying Behavior for School SecurityCPI president Judith Schubert discusses reducing bullying behaviors.
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About the Author

“Every individual on this earth deserves to be treated with compassion, understanding, and the right to keep their dignity intact. This can be difficult to honor at times when someone loses control of their behavior, but that’s where Rational Detachment and not taking it personally really kicks in. What has helped me be able to do this well goes back to the first day I was introduced to Nonviolent Crisis Intervention® training. I was a participant before becoming a Certified Instructor (and before working for CPI), and over the years I have had so many opportunities to use what I learned way back then. Today, I live the skills automatically. It’s an honor to have been given those skills to live the philosophy of treating others the way I want to be treated.”

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