The Top 40 Posts on Crisis Prevention

This past year, if your aim was to reduce violence, all you needed was a click to find proven strategies and techniques. But what’s the best of the best? 

If you work in education, healthcare, or dementia care, look no further: We’ve tallied up 40 of our most popular posts from 2014 and organized them by profession so they’re all here in one place, arranged in countdown style.  

And no matter where you work, our first ten posts will help you and everyone you work with feel much safer.

Have fun browsing, and be sure to let us know what helps!

10. How to Manage Stress and Keep Your Temper

Continual stress can lead to a small (or large) explosion when you’ve had capital-E enough. Check out these tips to keep your cool and be a part of the solution.

9. Expecting the Unexpected: Responding to Unpredictable Behavior

If you work with people in recovery, you’re familiar with unpredictable behavior. These tips will help you manage your own response so you can help people succeed.

8. How to Help Someone in a Mental Health Crisis

You carry intervention skills with you wherever you go. Here’s how to use them when someone’s struggling with mental illness.

7. Five Things "Difficult" People Are Really Saying

When a person is angry or freaked out, they have five (at least) needs that must be met. Use these strategies to help them calm down.


6. One Reason Why People Get Violent

A teenager was agitated on Tuesdays. On Wednesdays he cried and punched walls. On Thursdays he dug at the bridge of his nose until it bled. Mahdee Raiees-Dana got to the root of the problem—to put an end to this boy's pain and violence.

5. Two Surprising Takes on Difficult Behavior
By yelling, swearing, or being belligerent, an upset person actually gives you the key to help them calm down.

4. Six Simple Ways to Manage Your Boss’s Behavior

Here’s how to handle conflicts with your boss while keeping your relationship—and your job—intact.

3. Why Is “Hands Off” Safer When a Client Gets Violent?

You're running out of verbal intervention options, and it’s not safe to physically intervene. What do you do?

2. Let’s Call It What It Is: Death by Depression

Maybe the one thing we can take away from the tragic death of Robin Williams is the reminder that depression can kill.

1. Five Things to Do When Someone’s Rude to You

Ever greeted someone with a pleasant “Good morning” and received a less than pleasant response? Here's what to do.


Best in Education


10. What’s It Like to Be a Child With Complex Trauma?
Kids with trauma may have trouble focusing, be haunted by triggers, or deal with a range of health problems. This can help you help them.

9. "Bullying will NEVER go away!"

“Never” is a powerful word. It doesn’t mean that something will take a long time. It means that something is impossible. It means forever. But for some, “never” can’t stop them from trying.

8. Enhancing Respectfulness Through Restorative Practices
The Horicon Van Brunt Elementary and Middle School changed its approach when responding to students who have made bad choices—and reduced disciplinary referrals by over 60%.

7. How to Help a Troubled Youth
What are your options when everything you try ends up escalating a kid’s behavior instead of defusing it?

6. Start the School Year. Stop the Bullying.
STOMP Out Bullying founder Ross Ellis and others outline ways you can reduce bullying in school and online.

5. 31 for 31: School Bullying Prevention
When it comes to bullying, what can you do to stop it? For National Bullying Prevention Month in October, we featured the advice of 31 Difference Makers who help kids value and respect each other for who they are.

4. Diagnosing: Is It ADHD—Or Trauma?
Looking beyond behavior to underlying causes can reveal a different diagnosis than you’d expect.

3. The Importance of Taking a Strengths-Based Perspective
Why are some teachers successful with students when others have given up? They move “out of the problem and into the solution” with eight strength-based approaches.

2. The Traumatic Effects of Bullying on Children

The effects of bullying extend far beyond the classroom and deep into adulthood. School principal Dr. Terry Ehiorobo ties bullying to traumatic stress and shares steps your school can take to stop harassment and abuse.

1. What to Do When a Kid Screams, Swears, and Calls You Names

“Get out of my way, b****!” A six-year-old screamed this at Maria Navone. But once she took a special approach, the boy's rage subdued and he sat on her knee, calmly showing her his artwork.


Best in Healthcare

10. Patient Safety and Staff Safety: Inherently Intertwined

Workplace violence reduction comes when we equip staff with these skills.

9. Delirium as a Cause of Behaviors

What if an aggressive person is lashing out because of delirium? The sooner you treat the underlying etiology of a behavior, the safer everyone can be.

8. Take This Challenge to Prevent Violence

Dr. King said that violence is the language of the unheard. Let’s all take to this challenge to prevent people from using violence to communicate.

7. Hospital Security and Joint Commission Standards

What are your policies and procedures for keeping yourself and your patients safe?

6. Does CPI Training Work?

Does CPI work? Yes! Here’s how de-escalation skills help calm situations fast and effectively.

5.  Type 2 Violence in Hospitals: How It's on the Rise but Can Be Reduced

Violent crime in hospitals rose 16% between 2012 and 2013, but the California Pacific Medical Center has prevention protocols in place.

4. Domestic Violence: What Can Nurses Do?

The effects of abuse and violence include chronic problems with digestion, kidney and bladder problems, headaches, poorer pregnancy outcomes, and lower birth weight. Here’s how to assess a person for abuse—and how to help.

3. How One ED Reduced Violence Against Nurses

The Mayo Clinic Health System reduced verbal threats and physical violence by 40%. Here’s how—and why staff and patients report feeling safer.

2. Responding to Abusive Patient Behavior Part 1

Healthcare workers greatly benefit from training that shows them how to appropriately deal with patients, visitors, and coworkers who become disruptive or violent. Here’s how your hospital can develop an effective education program.

1. Responding to Abusive Patient Behavior Part 2

Find out how staff members can take action to prevent or mitigate dangerous behavior.

Best in Dementia Care


10. What’s Your #1 for Improving Dementia Care?
Your loved one is a person, not a number. What needs to be done to improve long-term care?

9. A Positive Message About Dementia for Families and Professionals
How do we create better lives for people with dementia and those who care for them? The 3 Cs of Dementia Capable Care really help.

8. The Adapted FAST: Introduction and Application
Together with the Allen Cognitive Levels, use the adapted Functional Assessment Staging Test to assess a person’s cognitive level and guide abilities-based treatment.

7. Flying: What One Man Did for His Dad With Dementia
Tom was a pilot in WWII and the Korean War. When he struggled with dementia in his later years, his son brought him incredible joy by placing him in a position of complete competence. Watch this video of Tom’s memory—and his heart—revitalizing as he flies a plane.

6. How to Reduce Weight Loss Associated With Alzheimer's Disease

Within a year of using these 10 strategies, Parc Provence got its resident weight loss to just 1% of their census and supplement use to only 3% of their census.

5. A Discussion of Cognitive Screening Instruments and Executive Functions

A study of primary care physicians’ charts found that in 65% of cases of dementia, there was no diagnosis mentioned in the chart. It’s imperative that a therapist and/or facility have a method and procedure to proactively identify cognitive impairment. These common screening tools can help.

4. Treating Psychotic Symptoms in Persons With Dementia

Agitation can be dangerous and upsetting for a person who has dementia and for their caregivers and family. Antipsychotic drugs are often used with people with dementia, but the first step to lessen agitation is to discover and treat the cause of the psychotic symptoms.

3. Early Indicators of Mild or Early Stage Dementia

Early diagnosis can help slow progression and hold off the severe symptoms of advanced dementia for as long as possible.

2. Tips to Reduce Bathing and Showering Challenges—A Therapist’s Role

People who have dementia often refuse, withdraw, or fight during a bath or shower. There are many things that can trigger these responses, and many ways you can reduce a person’s agitation.

1. Major Neurocognitive Disorder: The DSM-5’s New Term for Dementia

If you’re a therapist, remember that your documentation of the symptoms you observe can be useful to a physician in determining the correct diagnosis of a person’s condition. And when it comes to new terms, there’s one important thing to keep in mind.

As you reflect on 2014, we hope these Top 40 posts help you make next year even better.

Remember, prevention is possible, so as Casey Kasem always said, “Keep your feet on the ground and keep reaching for the stars!”


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About the Author

“I believe that more often than many people think is possible, we can prevent problems from getting out of control. We can make each other safer.”

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