Hospital security staff enforce rules, policies, and procedures to keep everyone safe. But in your facility, are they also part of the patient care process?
At Mission Health in Asheville, NC, security director Robert Whiteside trains his staff in verbal and nonverbal de-escalation techniques that help them handle out-of-control and even violent behaviors—while complying with the Joint Commission standards that their hospital must meet in order to receive accreditation.
As a CPI Certified Instructor, Robert teaches his staff the Nonviolent Crisis Intervention®
training program, which gives them tools for handling volatile situations safely. With a focus on prevention, care, and safety, Robert’s trainings help:
- Keep staff and patients safer
- Prevent injuries
- Reduce workers’ compensation claims
- Retain staff
- Reinforce his hospital’s focus on care
Read more about how CPI can help you enhance cooperation among departments
Get crisis intervention tips and techniques
Learn more about restraint reduction in healthcare