Nearly three years ago, staff at Arizona State Hospital (ASH) implemented Nonviolent Crisis Intervention®
training to improve outcomes for their patients with mental health conditions. Through their commitment to using ongoing training to create a better therapeutic environment
, staff are better equipped to focus on providing quality care while making their hospital safer for everyone.
Over 700 staff members have been trained in CPI’s prevention and de-escalation program—from doctors to housekeeping staff. The training enhances teamwork, helping staff work cooperatively with patients and each other to de-escalate crisis moments and prevent future situations from occurring.
The results? “Our interventions have reduced injuries by 44%,” writes Will Humble, director of the Arizona Department of Health Services. Both patient-on-patient and patient-on-staff assaults have decreased, and staff have been able to significantly reduce the use of restraint and seclusion.
Learn more in Improving Outcomes at the Arizona State Hospital
Also check out 18 Ways to Build Rapport With Patients
by D.C. Foster, Behavioral Health Intervention Specialist at ASH.