Case Study: Baptist St. Anthony’s Health System

Case Study [PDF]

Situation

When the Security Department at Baptist St. Anthony’s Health System started using Nonviolent Crisis Intervention® training, other departments took notice.

Instead of doing what had always been done when confronting angry individuals, “restrain someone and kick them out,” the security team was able to de-escalate situations verbally.

Soon, Security Manager Jeffrey Martinez says, “Other departments were coming up to us and asking, ‘How did you do that?’”
 

Solution

Administration took note of the Security Department’s success too, and wanted all 700 staff members to have what the Security Department had: training in CPI’s Nonviolent Crisis Intervention® program.
 

Results

The Security Department at BSA saw a decrease in the number of physical restraints used—from 76 in 2010 down to 5 in 2013.

Because staff members weren’t intervening physically as often as before, they weren’t getting hurt. Workers’ compensation claims dropped off completely.
  • Restraints decreased steadily from 76 in 2010, 46 in 2011, and 19 in 2012 to 5 in 2013 (a 93% reduction since 2010).
  • A workers’ compensation claim hasn’t been filed in over two years.

Martinez says, “As far as CPI training is concerned, this is the best thing to happen to our facility. There’s a whole new mindset here.”

How will your patients and staff benefit because of the Nonviolent Crisis Intervention® program?
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About the Author

“Every individual on this earth deserves to be treated with compassion, understanding, and the right to keep their dignity intact. This can be difficult to honor at times when someone loses control of their behavior, but that’s where Rational Detachment and not taking it personally really kicks in. What has helped me be able to do this well goes back to the first day I was introduced to Nonviolent Crisis Intervention® training. I was a participant before becoming a Certified Instructor (and before working for CPI), and over the years I have had so many opportunities to use what I learned way back then. Today, I live the skills automatically. It’s an honor to have been given those skills to live the philosophy of treating others the way I want to be treated.”

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