Crisis Management Training

Photo: Marina Bartel / iStock / Thinkstock

Why Crisis Management Training?
As an educator, health care provider, or human services provider, you know your workplace reality can include challenging behaviors and potentially dangerous situations that present at unpredictable moments. How you respond to and manage these behaviors greatly determines their outcomes, from their impact on the immediate safety of everyone involved to the long-term profitability of your organization. Clear policies and effective, ongoing training help you to minimize violent incidents and escalating crises. When your organization commits to a crisis management plan, you greatly increase the likelihood that calm judgment and best practices will prevail under extraordinary circumstances. 

How Do I Effectively Manage a Crisis?
The good news is you can learn how. Crisis management is an evolved skill set similar to other professional skills, where proficiency is acquired through qualified instruction, meaningful practice, and on-the-job implementation. But where to begin?

At CPI, we believe preparation before an incident is an invaluable component of crisis management. Learning to recognize the warning signs of escalating behavior can provide the advantage you need to prevent it from spiraling into an out-of-control situation. With CPI’s Nonviolent Crisis Intervention® training program, you learn early intervention and nonphysical methods for preventing or managing disruptive behavior. The skills you gain make things easier for you, your coworkers, your organization, and the people in your care.

Another profound advantage in crisis management can be gained by cultivating an attitude of empathy toward those in your care. Begin with the idea that empathic care is at least as important as any other technical competence you bring to the job. The immediate benefits of compassion and respect include more peaceful resolutions to specific conflicts; as everyday values they can inspire dramatic, beneficial culture change throughout your organization. 
Free Crisis Management Resources
For more essential crisis management tips and strategies, be sure to download our free eBook, Creating a Safe and Caring Work Environment, and go further in your knowledge and efforts to promote a safe workplace. Also check out our Ten Tips for Crisis Prevention eBook for ways to intervene before the situation becomes dangerous.
Why CPI?
For over 35 years, CPI has been training human services professionals like you to manage challenging, aggressive, and potentially violent behaviors. Our training strategies fall within a less restrictive, nonviolent end of the “range of force” continuum that advances the Care, Welfare, Safety, and SecuritySM of all stakeholders in caregiving facilities.

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About the Author

“Every individual on this earth deserves to be treated with compassion, understanding, and the right to keep their dignity intact. This can be difficult to honor at times when someone loses control of their behavior, but that’s where Rational Detachment and not taking it personally really kicks in. What has helped me be able to do this well goes back to the first day I was introduced to Nonviolent Crisis Intervention® training. I was a participant before becoming a Certified Instructor (and before working for CPI), and over the years I have had so many opportunities to use what I learned way back then. Today, I live the skills automatically. It’s an honor to have been given those skills to live the philosophy of treating others the way I want to be treated.”