The world is changing rapidly, my friends.
Thank you very much, technology!
It seems that today very few things are done the same way they used to be done. Transportation has evolved to the point where humans are no longer always a necessary part of the equation. Communication has come a long way, and you can now communicate an entire message in the time it took to dial a “9” on a rotary phone. And the way we learn is entering a new realm, with more and more learning being achieved with technology.
Another rapidly changing part of society is the way in which we operate in the human services field. Our human services professionals are being asked to do more and more with less time. They are tasked with greater challenges and given fewer resources and less training. Combine this with the growing complexity of crisis situations that present themselves every day in hospitals, schools, and other settings, and it becomes clear that there is much more that can be done to provide these professionals with the tools they need to be safe and successful in their work settings.
But how do we do this while combating shrinking budgets, depleted workforces, and the never-ending to-do lists that seem to grow at a faster pace than we can work?
Enter the Nonviolent Crisis Intervention® Flex experience!
is a delivery option for Nonviolent Crisis Intervention®
training that blends online learning with traditional classroom-style facilitation. Participants complete a series of online modules, reflect on their learning, and then attend the in-class portion of the training to develop their understanding of the material and strengthen their intervention skills.
Here are 5 reasons your organization should consider using the Flex delivery option:
1. Frontloading Learning
When participants complete the Flex online modules, they learn the CPI terms and definitions that help them organize their thinking about crisis and develop a shared language for communicating with their colleagues. Learners complete these modules at a pace that’s comfortable and effective for them. The Flex experience also includes a Learner’s Guide, which allows participants to assess and reflect on their experiences with managing crisis situations.
Using this approach makes it more likely that all participants enter the training on a level playing field. Also, by frontloading the learning, Certified Instructors can increase efficiency by spending the majority of classroom time focusing on strengthening participants’ understanding and application of the intervention skills.
The reality is that teaching the comprehensive Nonviolent Crisis Intervention®
training program in traditional classroom style will take about 14 hours, but not every employee needs all of the content, and not every organization has the capabilities or budget to deliver 14 hours of training. This leads organizations to sometimes cram as much material as they can into the allotted timeframe given to train. By using a blended learning approach, Certified Instructors don’t have to feel like they need to rush through the program to cover everything in the allotted time.
You know your organization best. You know the needs, behaviors, and Precipitating Factors of the people you serve. You know your policies, environments, and barriers to effective transfer of training and successful implementation. You also know your staff in terms of strengths, areas of need, fears, and concerns.
With all of this internal knowledge and the foundational learning already completed, Certified Instructors can use the classroom time to enhance the skillsets that staff members are likely to need.
- This may be developing awareness and engaging in discussions about staff nonverbal and paraverbal communication.
- It could include drills to practice how to manage defensive level behaviors and set effective, nonthreatening limits.
- Some staff may require practice and problem-solving sessions around physical intervention skills.
- Maybe there are specific situations that staff have had difficulty managing, and some additional practice and planning would be beneficial.
- Perhaps there are certain service users who go into crisis more frequently and/or with more intensity. Staff members can brainstorm how to best work with these individuals when crisis occurs.
Because participants enter the classroom session with a basic understanding of CPI terms, definitions, concepts, and behavioral models, they’re better suited to apply the course content to the individuals with whom they work. By using these approaches, staff members are likely to leave the training with an increased level in confidence and competence in managing crisis situations.
Learning can be a stressful thing for some people. With Flex, participants have the opportunity to complete the online modules in a self-paced fashion in a wide variety of settings. Some people may prefer to do the modules in the comfort of their own home. Others may choose to block out some time on their work schedule to complete the modules.
While completing the online modules, participants can start and stop as needed. This allows them to take time to reflect in private, as opposed to in the presence of an audience of their peers. It also enables staff to complete the modules in chunks, if needed. Participants can spend time before shifts, after shifts, or during downtime (if that is something that exists) to complete the online portion of the program.
Each Instructor facilitates the Nonviolent Crisis Intervention®
program slightly differently than the next. We all have our own styles, experiences, examples, and perceptions. This means that two participants can attend two separate Nonviolent Crisis Intervention®
trainings with two different Instructors and have two vastly different experiences.
With the Flex experience, each participant receives the exact same delivery of the foundational terms, definitions, and concepts. This enables organizations to minimize training drift and maximize consistency in training delivery, while also allowing Instructors to deliver the classroom training in a manner that’s consistent with their own styles, personalities, and experiences. It also ensures that a common language will be established before the participants even step foot in the classroom.
5. Less Time Training = Less Expense
Yep, budgets are an ongoing pain in the pocket. And yes, there are costs to preventing violence in the workplace. But in many cases, the most expensive aspect of training relates to staffing, and not to expenses such as materials and Instructor certification. We need to pay employees for the time they spend in training, and sometimes this means paying overtime costs. We often must pay for replacement staff to fill in for those who are in training. And we sometimes have to pay our Instructors for the time they spend facilitating training.
These expenses can add up quickly, especially considering that most organizations provide training on at least an annual basis, and training around behavior management is a need that does not appear to be going away any time soon.
By using the Flex delivery option, staff can learn the foundational material by completing the online modules, which takes approximately two hours, give or take, depending on several factors pertaining to the trainee.
What this means is that organizations can complete what would normally be a 14-hour program in about half the time.
This can free up staff, funds, and resources for other purposes.
If you’d like to learn more about Flex, give us a call. We’d love to share more information about it with you and show you how it can benefit your organization.
“With Nonviolent Crisis Intervention®
Flex, we are able to deliver the same quality of training in one day instead of two, and we always have the option to offer the 2-day comprehensive course depending on the class needs.” —
Victoria Kester, Learning and Development Coordinator, Entrust
“Schools are able to save a substantial amount of money on hiring substitutes.”
Candace Burckhardt, Special Education Coordinator, Indigo Education
See more of what Instructors are saying about Flex