An effective culture of safety is an inclusive culture of safety. Everybody in your hospital needs training.

In a report shared publicly by the American Hospital Association (AHA), it was estimated that in a single year, hospitals shelled out $846.7 million, or 18.2% of their total security spend, to cope with the outcomes of in-facility violence. The AHA stated: “Violence that involves a staff member, whether from a patient, visitor, or another employee, has a significant impact on the operations of the hospital. Workplace violence leads to increased staff turnover, medical care, lost productivity, and a host of other issues for injured employees.”
Around the same time this report was released, a global professional manager here at CPI shared a cursory risk assessment of a hospital that hadn’t yet implemented a comprehensive workplace violence prevention program. Starting at reception, and ultimately ending up in a restricted area deep within the hospital, she identified increasing levels of unmitigated risk.  
Then, just this April, the Joint Commission released Sentinel Event Alert 59, which looked in-depth at the continued crisis of workplace violence against health care workers. They cited CPI content as a valuable resource when issuing this imperative: “Train all staff, including security, in de-escalation, self-defense and response to emergency codes.”
And they were echoing OSHA—who has long emphasized that it’s only when everybody on staff gets  trained that the whole hospital becomes safer.

Just like delivering patient care, assuring hospital safety requires a coordinated effort.

In all aspects of health care, coordination matters. We’re all reaching the same critical conclusions about workplace violence in hospitals:
  • No matter where you work in a hospital, there is an opportunity to proactively address the risks of workplace violence.
  • No matter who you are, you have a role to play in keeping everybody safe.
  • No matter what you do in a hospital, you need to be able to use a common language with every other department of your hospital when it comes to coping with the risks of workplace violence.
Health care staff, regardless of whether their role is clinical, face the highest risk of workplace violence compared to other industries. The relationship between cultures of safety, a common and open dialog about violence, and the continuum of behaviors that constitute workplace violence, has been well established. But the trend of workplace violence in health care continues relatively unabated. What's the solution? 

The answer is coordinated inclusion—a culture of safety belongs to everybody.

While we know certain areas and staff in hospitals face statistically greater risks for workplace violence, we can’t consistently address the threat until everyone has access to the right workplace violence prevention training solution for their role.
Our friends at OSHA, the AHA, and the Joint Commission are right: if only some people are prepared, then only some people can participate in a culture of safety. And a culture of safety belongs to everybody.
It’s time to make a culture of safety accessible to everyone in your hospital, no matter their role. Per OSHA, every employee should have access to workplace violence prevention training, and CPI has provided the highest standard available in the health care industry for nearly 40 years.
And now, we’re making this training more accessible by increasing your ability to coordinate your staff’s approach to sustaining a culture of safety.

Our expanded suite of training solutions coordinates your culture of safety to be more effective and inclusive than ever.

Nonviolent Crisis Intervention® training has long been the solution that effectively supports better outcomes for staff, patients, and visitors to hospitals, and is primarily administered to key staff in the roles and areas of the highest risk. Hospitals have made leaps forward in violence prevention, staff performance, and patient outcomes with CPI training.
But if hospitals are really going to build and sustain cultures of safety, it’s time to expand staff access to violence prevention training.
Our newest offering, CPI Prevention First, takes the core models, key terms, and time-tested approaches of our Nonviolent Crisis Intervention® Foundation Course and distills them for staff who might face lower levels of risk, but still deserve the protection of participating in an org-wide culture of safety.
This solution will empower your team to coordinate their violence prevention approach using a common language and shared values, by including staff in your hospital’s culture of safety who might previously have been left out. With an emphasis on accessibility and affordability, this introductory online training option allows your workplace violence prevention strategy to reach every corner of your hospital.

Pairing the right people with the right solutions ensures that everybody gets the training they need.

This innately flexible CPI training solution couldn’t come at a better time, because it’s clear that collaboration between staff and across organizations is the only way of effectively mitigating the risks of workplace violence against health care workers. With CPI Prevention First, administrators and security directors can trust that no matter whether you’re at the front desk of reception or delivering care in the Med/Surg Unit, you’ve got the same foundational understanding of the risks you’re facing and how to proactively manage them within the scope of your role.
We’ve said it before and we’ll keep saying it—people are priceless. Every person in your hospital deserves to benefit from a culture of safety. It’s not just the costs of care, turnover, and indemnity that you can’t afford. It’s not just the rigors of regulatory requirements and agency oversight that demand you do something.
It’s the people who are affected by disruptive and assaultive behaviors in the workplace—hospital staff and the patients and families they serve. Everybody deserves safety and caring—so it’s time to get everybody trained.
Meaningful culture change must be inherently comprehensive and elegantly coordinated—so integrating CPI Prevention First into your hospital’s workplace violence prevention plan is the natural next step in making our time-tested, effective crisis prevention strategies available to everyone.
CPI is synonymous with hospital safety—learn more.

And for an inside look at how collaboration can drive meaningful change, check out Episode 65 of our podcast, A Team Approach to Stopping Workplace Violence in Healthcare Settings.