In-person voting, holiday shopping, and tightening restrictions on gatherings are adding stress and anxiety to what has already been a stressful year. This can be daunting—especially if you don’t know where to start when thrust into a challenging situation. Here are a few things you can do to keep calm and de-escalate someone who is becoming increasingly distressed:
- Avoid judgement.
- Don’t take it personally.
- Control your reactions.
- Be prepared if you have to engage.
These tips can help de-escalate tense conversations and keep your environment calm. We hope you can put them to use throughout the rest of this year and beyond.
Crisis Prevention Institute’s COVID-19 Conflict Prevention Training Course Available Now!
Our COVID-19 Conflict Prevention training course will teach you critical de-escalation strategies designed to keep you and your customers safe. For more information or to order, call 888.426.2184.
Image Credit: FilippoBacci/Shutterstock