Supporting All Staff at Nash General Hospital with CPI Training

In a competitive health care market, hospitals need to continually monitor expenses and seek training programs that provide value to staff and patients.

Vandora Holt served as the Director of Education at Nash General Hospital in Rocky Mount, North Carolina—a 282-bed facility whose emergency room often treated over 65,000 patients each year. Holt was tasked with providing training for the 1,700+ employees at Nash General Hospital.

For a few years, they were using a training program that was checking off boxes, but staff were feeling unsupported.

Meeting Health Care Staff’s Needs

That’s when Holt learned about Crisis Prevention Institute (CPI). “In selecting a program, we looked at a broad list of issues and sought references to determine what other hospitals’ experiences had been,” Holt shared.

“We were impressed with CPI’s global leadership in the training industry, as well as their well-established support and follow-up. They have always been available when we needed help.”

Nash also liked how CPI training could be customized to meet the needs of staff regardless of role or risk level. “We view this not as a luxury, but as a necessity,” Holt explained, “You have to have quality people to provide quality care. And the most direct route to having a high-quality staff is through top-notch education.”

CPI training was rolled out to staff involved in critical care, emergency care, psychiatric care, and security. Nash also encouraged other staff members to attend trainings when possible. To-date, over 600 employees have gone through CPI training.

Training for All Hospital Staff

Holt is pleased with the outcomes achieved.

• Certified Instructors who initially volunteered to conduct the trainings have remained active.
• Evaluations completed by training attendees have been positive.
• And staff continue to praise the training.

“We hear, time after time, employees commenting on how much they benefit professionally from the training. This comes out especially in the debriefings that teams do after an incident.”

Holt believes that the way the program engages with a trainee is what instills a sense of confidence in them—and ultimately that increases the levels of employee and patient safety.

“CPI backs up what they teach,” said Holt, “They are more than just a vendor of off-the-shelf training programs. They are continually seeking to improve course content, and to help build employees’ knowledge and sense of security.”

Originally published in 2010.