back to

wider reach.

Easy to learn and easier to teach, the enhanced content gives you the flexibility to train a wider range of staff within your organization.

What we’ve heard from Certified Instructors who experienced the enhanced content as part of an advanced course:

“I immediately came back and told anyone and everyone who would give me a few minutes about the new content. I was most excited about the Decision-Making Matrix and taught that section to my instructors, educators, and the leadership team within the first week back.”
“Change is not easy for everyone and some staff were skeptical. But seeing the ease of facilitation and the effectiveness of the physicals, they bought into it. So far, the added content has been well received and much appreciated.”
“As a trainer, new material re-energizes you. And that, through the Integrated Experience, can re-energize your staff.”
“I thought I would have to relearn everything and go through a learning curve similar to my first instructor training. As the course went on, those thoughts dissipated. I found the new physical techniques are easy to learn and easier to teach. I liked the use of haptics and the Decision-Making Matrix as well. They are great tools that staff can use.”
“After I was trained, I was able to create a syllabus of 60- to 90-minute sessions that breaks down CPI components (paraverbals, verbal interventions, Integrated Experience, Rational Detachment, etc.) into more site-specific and team-specific objectives.”
“We deal with risk behavior daily and this helps our responses to be consistent and proportionate.”
“The Nonviolent Crisis Intervention® program values are woven into every aspect of the program and connected to staff’s individual professional values.”
“We were unsure that these techniques would be as effective as the ones we had been teaching for the last 13 years. But as we became more confident, we realized that these techniques are just as effective, if not more. We also welcomed the option of low-, medium-, and high-level restriction, as well as the seated and standing holds. We are able to give our staff a greater range of options, along with the Decision-Making Matrix and the RESPONSE ContinuumSM.”

What we’ve heard from CPI’s Global Professional Instructors, Managers, and Directors who are fully prepared and eager to teach the enhanced course at 150 locations throughout North America:

“The enhanced course offers you additional tools to help your staff learn how to apply the principles of the program. For instance, you’re going to be able to have your participants practice their verbal skills and limit-setting strategies, and examine how we reach decisions that are defendable, reasonable, and proportionate.”— John Hippe, CPI team member since 2001
“The program has always been, and continues to be, a program that helps staff respond appropriately to clients who are experiencing a crisis. Now, we’ve just incorporated additional verbal tools and physical options to help clients work through a crisis safely, while ensuring Care, Welfare, Safety, and SecuritySM with everyone involved."— Brad Hendrix, CPI team member since 2013
“This iteration of the Nonviolent Crisis Intervention® program contains enhancements that became available to us through a European acquisition. It features some additional models and physical intervention options that will help address a wider range of risks and realities within organizations that use our training.”— Pam Sikorski, CPI team member since 2002
“The enhancements to the program have stemmed from our recognition that best practice standards are not static. And just like you are required to adopt and grow as a professional, we are required to adopt and grow to best meet all of your needs.”— Travis Ickes, CPI team member since 2013
“This is a continuation of what you have learned and are already doing. We are incorporating the realism of crisis—all the different ways it can look and feel–and all the different ways you can and do respond. We are simply providing some language and structure to assist you and your staff with the decision-making process.”— Elizabeth Mesjak, CPI team member since 2013
“At CPI, we really do believe in the ongoing Training Process. The core content hasn’t changed, but we are now offering you more flexibility, more opportunities to practice some of the skills that we teach you, and more strategies to improve your problem-solving skills.”— Dianne Link, CPI team member since 1999
“The content, philosophy, and values are the same. What the enhanced program really provides is a framework to help in making decisions and problem solving – whether that’s during a real-life crisis situation or during your staff meetings or debriefings.”— Jerry Pettigrew, CPI team member since 2012
“The enhanced program incorporates additional tools, which enhance staff’s ability to positively influence client outcomes. These tools can be used to broaden staff perspectives and decision-making skills, to offer additional options for responding to clients where they’re at, and to increase your confidence by using best practice approaches and skills.”— Deborah Newbauer, CPI team member since 2014
“It’s a lot of what you already know. As with any great company, CPI continually re-evaluates what we have to offer. The enhanced program takes a deeper look at how to assess the individuals who are in crisis and how to apply the program’s principles so staff can make balanced decisions and create positive outcomes for all stakeholders.”— Dave Vargas, CPI team member since 2011
“The Certified Instructor now has an opportunity to broaden the parameters of intervention. By adding the Decision-Making Matrix to your current knowledge base, you can begin to promote a richer skill set and dialog to better meet the needs of those in your care.”— Nancy Little, CPI team member since 2008