Human Services Professionals

Provide staff with the critical skills needed for behavior management, crisis prevention, and de-escalation.

Training Programs Designed to Manage Risk Behaviors

CPI training programs provide strategies and techniques for all levels of human services professionals including social workers, counselors, and youth workers.

These strategies and techniques focus on the Care, Welfare, Safety, and Security℠ of staff, parents, and their children with evidence-based de-escalation and crisis prevention approaches.

  • Prevent and de-escalate risk behaviors
  • Align behavior management strategies with parents and counselors
  • Integrate person-centered, trauma-informed best practices

Verbal Intervention Training

Verbal Intervention Training is for human services professionals interested in a non-physical approach to intervention. This training focuses on de-escalation strategies which result in safe, non-restrictive interventions.

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Nonviolent Crisis Intervention® Training

Nonviolent Crisis Intervention® Training provides staff with the skills needed to safely de-escalate crisis situations while also providing adaptations for those providing care to individuals impacted by trauma.

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Nonviolent Crisis Intervention® With Advanced Physical Skills

Nonviolent Crisis Intervention® With Advanced Physical Skills provides tools to help staff supporting individuals more likely to demonstrate higher risk behaviors.

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Dementia Capable Care, 2nd Edition

Dementia Capable Care Training is an evidence-based dementia and behavior training program that helps front-line staff be the best care partner for those living at different stages of dementia.

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Human Services Success Stories

“There were recognizable behavioral shades of gray. Staff now have the ability to distinguish these behavioral shades and intervene accordingly, with tangible benefits to youth and staff.”

Jeff Holland
Quality Assurance Manager,
Pine Hills Youth Correctional Facility

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Renewal Programs

We provide a variety of certification renewal options for Certified Instructors, including specialized programs for staff working with individuals on the autism spectrum or those impacted by trauma. We also offer a dual certification package that combines nonviolent crisis intervention techniques with training for staff providing care for those living with dementia, or cognitive disabilities.

CPI Delivers Results


Improved de-escalation skills and overall safety

94% improved de-escalation skills and overall safety

94% of organizations saw CPI training improve staff de-escalation and overall safety.

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Reduced challenging behaviors

73% reduced challenging behaviors

73% of organizations reduced challenging behaviors by 20-29% or more since implementing CPI training.

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Reduced use of force

72% reduced use of force

72% of organizations decreased the use of force and physical restraints by 25-49% or more since implementing CPI training.

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Effective verbal responses are often the key to avoiding physical confrontations.

Complete the form to download our “Seven Principles for Effective Verbal Intervention” eBook for techniques to help you intervene in the safest, most effective way possible when challenging situations arise.

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Download Free Resource

Seven Principles for Effective Verbal Intervention eBook