Retail Professionals

Build a safe and respectful workplace culture.

Training to Help Ensure Safe Retail Experiences for All

CPI training strategies and techniques provide practical, proven solutions that focus on the Care, Welfare, Safety, and Security℠ of all workers and customers in retail environments.

  • Create a healthy shopping and working atmosphere
  • Address negative behaviors in customers and coworkers
  • Safely navigate crisis situations

Verbal Intervention Training

Verbal Intervention Training is for retail roles that require a non-physical approach to crisis intervention. This training focuses on de-escalation strategies which in safe, non-restrictive interventions.

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Nonviolent Crisis Intervention® Training

Nonviolent Crisis Intervention® Training provides staff with the skills needed to safely de-escalate crisis situations through either restrictive or non-restrictive interventions.

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CPI COVID19 Conflict Prevention Training

Developed in partnership with the National Retail Federation (NRF) Foundation, CPI COVID19 Conflict Prevention Training equips retail workers to de-escalate and even prevent customer conflicts.

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Retail Success Stories

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

Albert White, Risk and Loss Prevention Professional,
The TJX Companies, Inc.

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Renewal Programs

We provide multiple certification renewal options for Certified Instructors.

CPI Delivers Results

67%

Improved customer and employee interactions

67% improved customer and employee interactions

Surveyed retail organizations achieved return on investment with CPI training.

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97%

Of customers saw improved overall safety

97% of customers saw improved overall safety

“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”

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92%

Of customers recommend CPI

92% of customers recommend CPI

92% of surveyed CPI customers are likely to recommend Crisis Prevention Institute.

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Promote a safe and respectful workplace.

Complete the form to download our “Proactive Strategies for Promoting a Safe and Respectful Workplace” and learn how to foster a positive environment and culture.

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Proactive Strategies for Promoting a Safe and Respectful Workplace