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CPI training strategies and techniques provide practical, proven solutions that focus on the Care, Welfare, Safety, and Security℠ of all workers and customers in retail environments.
Verbal Intervention™ Training is for retail roles that require a non-physical approach to crisis intervention. This training focuses on de-escalation strategies which result in safe, non-restrictive interventions.
Nonviolent Crisis Intervention® Training provides staff with the skills needed to safely de-escalate crisis situations through either restrictive or non-restrictive interventions. Trauma, Mental Health, and Autism Spectrum Disorder course options available.
Developed in partnership with the National Retail Federation (NRF) Foundation, CPI COVID19 Conflict Prevention Training equips retail workers to de-escalate and even prevent customer conflicts.
Albert White, Risk and Loss Prevention Professional,
The TJX Companies, Inc.
We provide multiple certification renewal options for Certified Instructors.
Improved customer and employee interactions
Surveyed retail organizations achieved return on investment with CPI training.
Of customers saw improved overall safety
“CPI improved staff de-escalation skills, improved overall safety, and has become ingrained in our training.”
Of customers recommend CPI
92% of surveyed CPI customers are likely to recommend Crisis Prevention Institute.
You will receive an email with industry news and perspectives from CPI
You will receive emails with news and perspectives customized to your industry