Service-Oriented Professionals

Skills to handle challenging customer
and coworker behavior
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Build a Safe and Respectful Workplace Culture

The Prepare Training® program is built on values that prioritize respectful interactions, a service-oriented attitude, and a safe environment for internal and external customers. The program provides participants with knowledge and skills that build confidence to effectively deal with irrational, angry, hostile individuals. Employees become part of a solution rather than a contributing factor to the chaos of crisis situations.

The Prepare Training Curriculum involves a family of interconnected courses which are listed below.

Prepare Training Foundation Course

The Prepare Training® Foundation Course provides a framework for improved communication and de-escalation of disruptive situations. These outcomes are best reached with units are linked to one another and to organizational policies and procedures. Each of the seven units introduces skills and strategies to incorporate into problem solving and decision making when faced with disruptive situations.

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One-Day Foundation Seminar

A Foundation Seminar consists of the Foundation Course and one of the Topic Modules. This structure allows organizations to tailor program content to specific workplace needs.

This seminar can serve as a stand-alone option or as the basis for Instructor Certification. After attending the Foundation Seminar, we offer the option of the two-day Instructor Certification Program. Instructor candidates receive two additional days of training that authorize them to teach the Prepare Training Foundation Course and all the Topic Modules.

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