Nonviolent Crisis Intervention® Training

Nonviolent Crisis Intervention® (NCI) provides your staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. NCI training is designed to help you achieve compliance with current legislative initiatives and best practices.

Participants who complete the training become certified to teach VI and NCI at their organization.

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Benefits of Nonviolent Crisis Intervention® Training

Minimize Physical Interventions

Teaches why and how to apply safety interventions and disengagement techniques for escalating risk behaviors.

Recognize & Respond to Defensive Behaviors

Explains both why and how to apply limit-setting strategies when verbally intervening to de‑escalate defensive behaviors, as well as to recognize opportunities for post-crisis learning.

Understand What’s Behind the Behavior

Explores the effects of trauma and the psychology of the brain on the person in crisis as well as the responding individual.

Address the Needs of the Individual

Takes a person‑centered focus to help ensure a consistently inclusive and culturally sensitive approach to a person displaying crisis behavior.

Register for Training

Nonviolent Crisis Intervention® is available as a blended (Online & In-person) Instructor Certification Program. Find a class that works for your schedule.

CPI Offers Training for All Risk Levels in Your Organization

CPI training programs are customizable and scalable, ensuring the right staff acquire the right skills. For example, the de-escalation skills taught in Verbal Intervention™ and the disengagement skills taught in Nonviolent Crisis Intervention® are also taught in Nonviolent Crisis Intervention® With Advanced Physical Skills. Learn more about the levels of training CPI offers.

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How CPI De-escalation Training Impacts Your Business

Ensure the Well-Being of Those in Your Care
CPI training has been used by over 15 million people to successfully manage challenging behavior and to prevent or minimize the likelihood of a crisis.

Increase Staff Resilience
Training staff to safely address disruptive behaviors can increase job satisfaction, improve employee performance, and reduce turnover.

Maintain Compliance
CPI training is designed to help you achieve and maintain compliance with current legislative initiatives and best practices.

How Training Works


We certify your trainers.

CPI Professional Instructors train and prepare selected staff to become Certified Instructors for your organization.

View course overview.


Your trainers train their colleagues.

Certified Instructors conduct ongoing trainings to other staff using courses and materials provided by CPI.


Your staff gain skills and confidence.

Trained staff acquire the common vocabulary and practical expertise they need to safely address challenging situations.

Learn more about CPI’s training approach.

CPI training is critical for your business. Here's the proof.


Reduction in Assaults

90% Reduction in Incidents of Assault

Our reliable, evidence-based training programs produce real results.

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Over 50%

Reduction in Restraints

Over 50% Reduction in Restraints

The majority of our customers have reduced restraint and seclusion by at least 50%.

See The Data


Reduction in Staff Injuries

80% Reduction in Staff Injuries

Our skills help keep employees safe and help reduce workers' comp claims.

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of Customers Improved Skills

95% of Customers Improved Skills

Our customers have seen significant improvement in staff de-escalation skills and overall safety.


of Workplace Violence in Health Care

70% of Workplace Violence Occurs in the Health Care Industry

Our training programs have a track record of preventing and reducing crisis situations.


Years of Experience

40+ Years of Experience

Since 1980, we have been changing behaviors and reducing conflict for the well-being of all people.

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Bring NCI Training to Your Organization

Complete the form and we will contact you with more information about how Nonviolent Crisis Intervention® can benefit your organization.

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Learn more about the Nonviolent Crisis Intervention® program.