Nonviolent Crisis Intervention®

Nonviolent Crisis Intervention (NCI) training is perfect for primary caregivers, educators and human service professionals who directly intervene in crisis situations, teaching staff de-escalation techniques as well as restrictive and nonrestrictive interventions.

Available as blended learning.

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Benefits of Nonviolent Crisis Intervention Training

Recognize & Respond to Crisis

Your staff learns decision-making skills to match the level of the response to the risk of the crisis, focusing on the least-restrictive response to ensure the Care, Welfare, Safety, and Security of those in your care. This includes recognizing the stages of an escalating crisis and learning evidence-based techniques to appropriately de-escalate.

Safe Physical Intervention

Our evidence-based techniques have been successfully used for over 40 years and are recognized by national and international organizations. NCI training emphasizes physical intervention as a last resort and appropriate to the level of risk.

Evidence-Based & Fully Accredited

Your staff can earn Continuing Education Credits while practicing strategies that are based on the latest evidence on brain and behavior. A rigorous bi-annual research review ensures that our restrictive interventions meet best-practice international standards.

How We Impact Your Business

Improve Safety & Reduce Risk
NCI is fully compliant with current legislative initiatives, ensuring a safer workplace for your staff and mitigating your organization's liability.

Reduce Staff Burnout
Preventing workplace crisis reduces staff burnout, which can lead to a reduction in turnover and an increase in job satisfaction and employee performance.

Ensure the Well-Being of Those in Your Care
Our training has been used by over 15 million people to successfully manage challenging behavior and to prevent or minimize the likelihood of a crisis.

How It Works



Register for an instructor certification class near you or call us to schedule an onsite course for your organization.


We train you

Your selected staff learns techniques on crisis prevention and intervention and becomes certified to train others in your organization. After training, we support your staff with classroom materials and ongoing consultation. View course overview.


You train your staff

We enable you to combine our evidence-based practices with your organization’s policies and procedures to ensure that training is consistent across your organization.

NCI is critical for your business. Here's the proof.


Reduction in Assaults

90% Reduction in Incidents of Assault

Our reliable, evidence-based training programs produce real results.

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Up to 100%

Reduction in Restraints

Up to 100% Reduction in Restraints

The majority of our customers see a 50-100% reduction in restraint and seclusion.

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Reduction in Workers' Comp Claims

82% Reduction in Workers' Comp Claims

Our skills help keep employees safe and have reduced workers' comp claims.

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of Customers Improved Skills

95% of Customers Improved Skills

Our customers have seen significant improvement in staff de-escalation skills and overall safety.


of Workplace Violence in Healthcare

70% of Workplace Violence Occurs in the Healthcare Industry

Our training programs have a track record of preventing and reducing crisis situations.


Years of Experience

40 Years of Experience

Since 1980, we have been changing behaviors and reducing conflict for the well-being of all people.

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Bring NCI Training to Your Organization

Find courses near you or schedule a consultation by completing the form.

Schedule a Renewal Order Workbooks

Learn more about the Nonviolent Crisis Intervention program.

CPI Offers Training for All Risk Levels in Your Organization

We create legislation-compliant programs for many diverse organizations. Learn more about the levels of training CPI offers.

All Programs View Renewal Programs
Prevention & verbal de-escalation skills
Disengagement safety techniques
Tools for decision making
Physical intervention techniques
Tools to manage complex behaviors
Advanced physical intervention