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Wonder What's Possible With CPI Training?

Discover how orgs like yours use CPI to enhance care and safety for everyone.

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Equipped with prevention skills to stop situations from getting out of control, HCA facilities across the US are achieving positive results with CPI training. Staff are reducing challenging patient behaviors by over 50%, decreasing restraint use by up to 100%, and making their facilities safer for everyone.

When training special education staff, bus drivers, administrators, regular ed staff, and even all employees in some schools, this district focuses on the core of CPI: Prevention. The results? A districtwide decrease in physical intervention, better problem-solving, stronger staff confidence, and less injury, turnover, and liability.

Fewer Suspensions and Physical Interventions

95% of this research study's participants agree that Nonviolent Crisis Intervention® training is effective.

Lowering Violence on a Psych Unit by 50%: Interview With Manager of Protective Services Don Costa

Restraint use has dropped by over 80% at Telecare’s in-patient evaluation and treatment center in Washington. And Toby Estler is also very happy about what’s been happening with at least 10 out of 16 clients.

Right after Manager of Protective Services Don Costa taught them verbal de-escalation skills, staff in this hospital's adolescent psych unit reduced restraint use by at least half.

Weekly training has resulted in dramatically reduced physical restraint. Jen and her fellow educators have also gone from 100 lost workdays last year to just 1 this year.

With CPI training, We now look for ways to get in front of potential issues, writes Behavioral Health Intervention Specialist D.C. Foster. Rather than just addressing each and every problem, we look to create conditions that support healthy behaviors in a healthy environment.

How St. David's South Austin Medical Center Reduced Code Purples by 23%: Interview With Chief Nursing Officer Dr. Sally Gillam

School District Results With CPI: Interview With Crisis Interventionist Carleen Doucet of the Lafayette Parish School System

Study Proves CPI Training Reduces Workplace Violence

How CPI Helped Us Reduce Violence: Interview With School Safety Director John Heiderscheidt of U-46

Fights were breaking out across the U-46 district outside Chicago. But since John Heiderscheidt implemented staff training, assaults and suspensions have decreased year after year.

How a Youth Correctional Facility Lowered Workers' Comp Costs by Over 80% in One Year: Interview With Quality Assurance Manager Jeff Holland

Dementia Capable Care is a process, and DCS is with you every step of the way. Marci Gerke of The Gardens at Columbine can attest to this. “I find CPI has great personal follow-up and wonderful resources,” she says. She adds that DCS “has allowed us to bring this training to all our staff.” And in return for this training The Gardens at Columbine has seen a 50–75% improvement in dementia care practices.

Challenging patient behaviors are down by over 50%. Restraint and seclusion use has decreased by up to 99%. Injuries, liability, and worker comp claims are down as well.

How'd staff do it? “CPI training has contributed to the strengthening of the staff and patient relationship, which has in turn improved patient response,” says assessment and referral therapist Autra Pointer.

“This training has made a difference for us by assisting staff with de-escalating patients, improving sensitivity for the patients we serve, reducing restraints, and the patients seem to respond better at the earlier stages of the continuum.”

Dementia care practices have improved by up to 74% at this Veterans Affairs facility in Kentucky.

With Dementia Capable Care training, staff have more skills and confidence, says RN and care manager Allison Gardner.

The training has also helped staff reduce falls, weight loss, psychotropic meds, ER visits, and hospitalizations. Staff turnover and stress are down, and residents' engagement in meaningful activities is up. Relationships are improved among residents, staff, and families. And while the facility has achieved business results such as maximizing reimbursements, increasing census and revenue, and meeting regulatory compliance, they have most importantly been able to improve residents’ function, safety, and quality of life.

Because training has prepared staff at Winchester House to determine and facilitate each resident’s best ability to function, "activities, programs, and approaches are more relevant and prevalent!" says memory care director Alyssandra McKaye. "Each resident’s quality of life is improved as dignity and ability are increased through these approaches."

Dementia Capable Care training and consulting has also helped Alyssandra's facility:

  • Meet regulatory compliance
  • Decrease residents' decline in ADL performance
  • Improve the provisioning of person-centered care
The training also gives Winchester House a competitive edge, which yields a solid marketing advantage, Alyssandra says. Most importantly, the training helps staff promote positive behavioral responses, and residents are truly engaged in meaningful, person-centered activities.

According to Michelle Tristani, SLP at Kindred Healthcare, "A major increase in confidence . . . has been noted in facilities committed to advancement." This increase has led to a return on investment for Kindred Healthcare by reducing ER visits, decreasing staff turnover and stress, building or expanding a facility, and by increasing clients’ function, safety, and quality of life.

Staff support is one of the great benefits of Dementia Capable Care training, and as part of its over 75% improvement in dementia care practices, Bright Oaks of Aurora ranked increase in staff skills and confidence high on the list. "They report having a better understanding of dementia care and of working with people displaying a range of behaviors," says memory care director Tracey Borysko. "The staff are doing a great job of engaging residents in meaningful activities."

This Veterans Affairs facility has been able to open new programs because of Dementia Capable Care training, says nurse educator Maria Ana Valdoria-Bautista.

The facility sought Dementia Care Specialists to help them meet regulatory compliance and improve staff skills in handling challenging behaviors.

Training not only enabled them to meet their goals, they've also achieved ROI by:

  • Improving provisioning of person-centered care
  • Decreasing the use of psychotropic medications
  • Improving resident engagement in meaningful activities
  • Increasing clients’ function, safety, and quality of life
  • Improving staff, resident, and family relationships
  • Building or expanding a facility or program

This facility's data shows that Dementia Capable Care training has been instrumental in decreasing their behavioral health units' restraint rates.

Registered nurse and onboarding coordinator LeAnn McCormick says, "Dementia Capable Care training has given our staff appropriate and timely care approaches for our patients. This has improved care delivery and decreased aggressive behavior.”

By giving staff confidence and skills to enhance each patient's best ability to function, the training has resulted in returns on investment including:

  • Decreasing declines in ADL performance
  • Increasing clients’ function, safety, and quality of life
  • Improving staff, resident, and family relationships
  • Improving staff skills and confidence in managing challenging behaviors
  • Reducing psychotropic medication use
  • Meeting regulatory compliance
  • Lowering staff turnover and stress

"CPI training is a financially viable way to provide extensive training to our entire organization, which is crucial for a nonprofit,” says Catherine Gordon.

Catherine is HR director for The David Suzuki Foundation, a science-based organization dedicated to conserving the environment.

“While we haven’t had any incidents of workplace violence," Catherine says, "the nature of our work can be polarizing and the general public can potentially be aggressive when they disagree. CPI gives essential skills to defuse potentially volatile situations before they can escalate.”

As a result of training, Catherine and her colleagues have improved their de-escalation skills and confidence by 50–74%, and their charity has achieved ROI through those improvements.

Leon Sugg, security coordinator at Pioneer Library System, shares that “since using CPI de-escalation techniques, our staff have developed more confidence in dealing with situations that could have easily gotten out of control.” In fact, staff skills and confidence soared by up to 99%. Since using CPI’s Prepare Training® program, workplace violence, injuries, and liability have dropped, and disruptive behaviors are down by 40–49%.

Brenda McCarroll, occupational therapist at Sava Senior Care, reports changes across the board since implementing DCS training, including:

  • Increased client function, safety, and quality of life
  • Improved staff, resident, and family relationships
  • Improved staff skills and confidence in handling challenging behaviors
  • Expanded facilities or programs
  • Reduced psychotropic medication use
  • Decreased staff turnover and stress
McCarroll says, "DCS provides a better understanding of the dementia process and helps staff understand how important their approach and interactions with the residents is."

Spartanburg County Public Libraries skyrocketed staff skills and confidence to 100%!

Staff member Joan Blalock says, “As an Instructor and a participant, I have seen the methods and techniques of CPI work in real life. The skills learned from CPI training give employees confidence to meet the daily challenges of public service.”

Kathy Bach at Public Library of Cincinnati says, “CPI training provides solid steps for working to de-escalate potentially violent situations.” Taking those steps led the library to reduce disruptive behaviors by over 50%. Kathy continues, “Staff are better prepared to set limits and enforce the standards of library behavior while keeping themselves safe."

"The services that CPI offers are excellent," says Jeffrey Holter, education, training, and development professional. The whole of the Prepare Training® program, from the actual training to customer support, has please Holter. "CPI trainers and consultants are always responsive to our needs as Certified Instructors," he explains.

And the results speak for themselves. Central Intermediate Unit 10 has increased staff skills and confidence by 50–74%, which has in turn reduced challenging and disruptive behavior by over 50%.

DeSano Place has improved dementia care practices by over 75%. "Our staff are more confident and far less fearful of our residents with dementia when they receive the Dementia Capable Care training," says administrator Theresa Pendleton. "Families notice the positive interactions that staff display with their loved ones, and behavior reporting has dropped drastically, which tells me that staff are using appropriate approaches in working with residents. This in turn reduces the workload for EVERYONE and reduces headaches for management!"

Nurse Belinda Jennings says her facility's dementia care practices have improved by 50-74% since DCS training. As an outpatient clinic, building relationships with families is vital, and Jennings says, "Staff are able to help family members address concerns about loved ones with dementia who live at home."

Tammy Whitehead teaches Dementia Capable Care training at a number of Life Care facilities, and she has found that "as an Instructor of the Foundation Course, I feel that I have been able to have a positive effect on all of the 100+ attendees year-to-date in all the locations I have held the training. They have given me great feedback and feel confident in using their skilled observation to improve interactions with their dementia patients."

Staff confidence is higher than ever at Perry Point, and their relationships with residents and families has grown stronger. "They are often able to identify triggers for potentially negative behavior, intervene, and make the situation more pleasant for both residents and themselves," says Barbara Daniel, a dementia care staff developer.

Dementia Capable Care training isn't general theory that's hard to apply. "DCS offers practical training that we use every day in our behavioral health unit," says Sandra Wade, nursing director at Artesia. And this practical training leads to concrete results. Wade reports a 50-75% improvement in dementia care, including reductions in resident falls, weight loss, and declining ADL performance. "My staff members feel more empowered to make good decisions about patient care," she says.

Brevillier Village has seen a noticeable improvement in staff, resident, and family relationships since implementing DCS training. Relationships between residents and staff have grown particularly strong. Michele Latzo, an SLP, says of the staff, "I see them engaging residents in person-centered, stage-appropriate tasks, which lead to successful, meaningful interactions."

"DCS is great to work with!" say Amie O'Malia. And it achieves results. O'Malia's facility has decreased resident falls, weight loss, use of psychotropic medication, and staff turnover thanks to DCS training, just to name a few examples.

Residents are experiencing greater quality of life, and staff are more confident and understanding than ever before at Tennessee Valley Healthcare System. "Our staff have said that they have become less frustrated by challenging behaviors after taking the course. Their lowered stress correlates to our residents' lowered stress," says social worker Leslie Peck.

"I believe Dementia Capable Care training would be helpful to all staff and organizations," says nurse Leticia Sisneroz. Sisneroz explains how the training has made the staff at her hospital better able to understand their residents, and how this has led to a 75% improvement in their dementia care practices.

It's no wonder that Rutland Regional Medical Center has seen an increase in clients’ function, safety, quality of life, and engagement in meaningful activities. Alison Eastman, a nurse at the facility, explains: "We are opening our eyes to seeing someone for their abilities and not their disabilities. This has been very empowering for staff and at the same time is beneficial to our patient population with dementia."

The New York City Early Intervention Program (EIP) is part of the national Early Intervention Program for infants and toddlers with disabilities and their families. This EIP sought CPI's Prepare Training® program to reduce disruptive incidents and improve staff confidence in dealing with challenging behaviors, and along with realizing those objectives through CPI training, they gained something more: “CPI has given us a common language to address interactions and situations that affect us all,” reports education, training, and development professional Maxine Wilson. 

Since implementing CPI training, the EIP has achieved return on investment with CPI by improving staff skills and confidence by as much as 74%.

When the Catholic Charities of the Diocese of St. Cloud sought to improve staff confidence in working with challenging clients, they turned to CPI's Prepare Training® program. The result? “CPI training provided our staff with the confidence to handle clients, and de-escalate potential crisis situations,” affirms social worker Lana Farber. Since implementing CPI de-escalation techniques, the diocese has improved staff confidence by as much as 74%.

Michigan's Baker College sought CPI's Prepare Training® program to reduce disruptive behaviors through improving staff skills in managing those behaviors. Since implementing training, the college reduced challenging and disruptive behaviors by over 50% while improving staff skills and confidence by as much as 99%, providing appreciable return on investment.