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Wonder What's Possible With CPI Training?

Discover how orgs like yours use CPI to enhance care and safety for everyone.


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Equipped with prevention skills to stop situations from getting out of control, HCA facilities across the US are achieving positive results with CPI training. Staff are reducing challenging patient behaviors by over 50%, decreasing restraint use by up to 100%, and making their facilities safer for everyone.

When training special education staff, bus drivers, administrators, regular ed staff, and even all employees in some schools, this district focuses on the core of CPI: Prevention. The results? A districtwide decrease in physical intervention, better problem-solving, stronger staff confidence, and less injury, turnover, and liability.

Fewer Suspensions and Physical Interventions

95% of this research study's participants agree that Nonviolent Crisis Intervention® training is effective.

Lowering Violence on a Psych Unit by 50%: Interview With Manager of Protective Services Don Costa

Restraint use has dropped by over 80% at Telecare’s in-patient evaluation and treatment center in Washington. And Toby Estler is also very happy about what’s been happening with at least 10 out of 16 clients.

Right after Manager of Protective Services Don Costa taught them verbal de-escalation skills, staff in this hospital's adolescent psych unit reduced restraint use by at least half.

Weekly training has resulted in dramatically reduced physical restraint. Jen and her fellow educators have also gone from 100 lost workdays last year to just 1 this year.

With CPI training, We now look for ways to get in front of potential issues, writes Behavioral Health Intervention Specialist D.C. Foster. Rather than just addressing each and every problem, we look to create conditions that support healthy behaviors in a healthy environment.

How St. David's South Austin Medical Center Reduced Code Purples by 23%: Interview With Chief Nursing Officer Dr. Sally Gillam

School District Results With CPI: Interview With Crisis Interventionist Carleen Doucet of the Lafayette Parish School System

Study Proves CPI Training Reduces Workplace Violence

How CPI Helped Us Reduce Violence: Interview With School Safety Director John Heiderscheidt of U-46

Fights were breaking out across the U-46 district outside Chicago. But since John Heiderscheidt implemented staff training, assaults and suspensions have decreased year after year.

Lorie Ordiway, operations assistant director, NOWCAP Services

Doris Bean, Manager of Transportation, Glendale Elementary School District 40

“CPI is good training to implement within the medical field if dealing with individuals with risk behaviors,” says mental health tech Marie Antonette Abidog. “It makes workers feel comfortable in their working environment.”

As a result of implementing CPI techniques, staff have reduced worker compensation claims by over 50%. Challenging patient behaviors are down by half as well. And the use of physical restraint has lowered by 5074%. 

This all amounts to a significant return on investment in terms of reducing injuries, liability, and staff turnover; meeting California regulatory compliance, and fundamentally improving staff skills and confidence.

Nonviolent Crisis Intervention® training has a positive effect!” Marie Antonette says. 

Bob Durand, Emergency Management Specialist, Kaiser Permanente

Emergency management planner Bob Durand needed to get Kaiser’s San Francisco ED compliant with the AB-508 regulation. CPI training ensured complianceand as a result, the ED has virtually eliminated staff injuries, and brought lost time down to zero as well.

Eliminating Injuries in Our San Francisco ED: Interview With Practice Leader Bob Durand

CPI as a Core Foundation at Little House Residential Care Services: Interview With Founder Albert Kral

Restraint Use Down by 80% at Telecare: Interview With Social Services Specialist Toby Estler

“The training encompasses all you need to be safe and to be proactive in your care of patients,” says nurse educator Jodi Gillians.

Jodi's acute care hospital has achieved ROI with CPI by meeting regulatory compliance and improving staff confidence. Their de-escalation skills and HCAHPS score are up too.

“With each class,” Jodi says, “I see people adopting the philosophy of using physical involvement with patients as a last resort. It has taken a culture shift from being aggressive to thinking critically about the situation first and planning as a team what is best for the patient’s and the staff’s safety. CPI has helped facilitate that shift in response!”

“I’m a licensed psychiatric technician. I have 39 years in forensics and community mental health. I taught Management of Assaultive Behavior for 22 years in the California state hospital system. CPI is focused on avoiding hands-on interventions. CPI fits nicely with the concept of knowing your patients and being able to identify early escalation. It meets the objective of reducing physical and mechanical restraint occurrences and the duration thereof. The training encourages dignity and independence of patients.”

Psych tech team supervisor Mark Lawler also notes that his facility has achieved ROI with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Reducing liability
  • Improving staff skills and confidence
As a result of CPI training, their HCAHPS score is up, and their use of restraint and seclusion is down.

“By using CPI as our standard, we have the lowest rates of workplace violence in the Dignity Health system.”

At St. Joseph's Medical Center in Stockton, CA, John Kendle and staff are using CPI to reduce disruptive behaviors by over 50%, and decrease the use of physical restraint by up to 74%.

“The CPI program has been very well received by staff, so much so that we are now offering the training to all employees, as opposed to only the areas identified as high risk,” says John, the director of operations and support services at St. John's.

“The CPI training has enabled me personally to deal more effectively with difficult patients, staff, peers, my children, and my spouse. By managing my own behaviors more effectively, I am able to better achieve the results I desire.”

Nonviolent Crisis Intervention® training WORKS!” says nursing director Ashtin Rogers. “It gives you confidence to control any situation.”

As a result, staff have reduced the use of physical restraint by up to 99%. Their HCAHPS score is up, and worker comp claims are down. Injuries, staff turnover, and liability have reduced as well.

Why? Because “CPI training has provided our staff with confidence and a great tool set to do their jobs effectively.”

“CPI is a great course for dealing with hostile and aggressive individuals in a professional and safe manner,” says behavioral specialist and crisis interventionist Peter Carrillo. As a result of training, staff have decreased the use of physical restraint by 5074%. They've also reduced disruptive patient behaviors by half.

How a Youth Correctional Facility Lowered Workers' Comp Costs by Over 80% in One Year: Interview With Quality Assurance Manager Jeff Holland

Dementia Capable Care is a process, and DCS is with you every step of the way. Marci Gerke of The Gardens at Columbine can attest to this. “I find CPI has great personal follow-up and wonderful resources,” she says. She adds that DCS “has allowed us to bring this training to all our staff.” And in return for this training The Gardens at Columbine has seen a 50–75% improvement in dementia care practices.
 

Challenging patient behaviors are down by over 50%. Restraint and seclusion use has decreased by up to 99%. Injuries, liability, and worker comp claims are down as well.

How'd staff do it? “CPI training has contributed to the strengthening of the staff and patient relationship, which has in turn improved patient response,” says assessment and referral therapist Autra Pointer.

“This training has made a difference for us by assisting staff with de-escalating patients, improving sensitivity for the patients we serve, reducing restraints, and the patients seem to respond better at the earlier stages of the continuum.”

Dementia care practices have improved by up to 74% at this Veterans Affairs facility in Kentucky.

With Dementia Capable Care training, staff have more skills and confidence, says RN and care manager Allison Gardner.

The training has also helped staff reduce falls, weight loss, psychotropic meds, ER visits, and hospitalizations. Staff turnover and stress are down, and residents' engagement in meaningful activities is up. Relationships are improved among residents, staff, and families. And while the facility has achieved business results such as maximizing reimbursements, increasing census and revenue, and meeting regulatory compliance, they have most importantly been able to improve residents’ function, safety, and quality of life.

Because training has prepared staff at Winchester House to determine and facilitate each resident’s best ability to function, "activities, programs, and approaches are more relevant and prevalent!" says memory care director Alyssandra McKaye. "Each resident’s quality of life is improved as dignity and ability are increased through these approaches."

Dementia Capable Care training and consulting has also helped Alyssandra's facility:

  • Meet regulatory compliance
  • Decrease residents' decline in ADL performance
  • Improve the provisioning of person-centered care
The training also gives Winchester House a competitive edge, which yields a solid marketing advantage, Alyssandra says. Most importantly, the training helps staff promote positive behavioral responses, and residents are truly engaged in meaningful, person-centered activities.

According to Michelle Tristani, SLP at Kindred Healthcare, "A major increase in confidence . . . has been noted in facilities committed to advancement." This increase has led to a return on investment for Kindred Healthcare by reducing ER visits, decreasing staff turnover and stress, building or expanding a facility, and by increasing clients’ function, safety, and quality of life.