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Wonder What's Possible With CPI Training?

Discover how orgs like yours use CPI to enhance care and safety for everyone.

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When training special education staff, bus drivers, administrators, regular ed staff, and even all employees in some schools, this district focuses on the core of CPI: Prevention. The results? A districtwide decrease in physical intervention, better problem-solving, stronger staff confidence, and less injury, turnover, and liability.

Fewer Suspensions and Physical Interventions

95% of this research study's participants agree that Nonviolent Crisis Intervention® training is effective.

Lowering Violence on a Psych Unit by 50%: Interview With Manager of Protective Services Don Costa

Restraint use has dropped by over 80% at Telecare’s in-patient evaluation and treatment center in Washington. And Toby Estler is also very happy about what’s been happening with at least 10 out of 16 clients.

Right after Manager of Protective Services Don Costa taught them verbal de-escalation skills, staff in this hospital's adolescent psych unit reduced restraint use by at least half.

Weekly training has resulted in dramatically reduced physical restraint. Jen and her fellow educators have also gone from 100 lost workdays last year to just 1 this year.

With CPI training, We now look for ways to get in front of potential issues, writes Behavioral Health Intervention Specialist D.C. Foster. Rather than just addressing each and every problem, we look to create conditions that support healthy behaviors in a healthy environment.

How St. David's South Austin Medical Center Reduced Code Purples by 23%: Interview With Chief Nursing Officer Dr. Sally Gillam

School District Results With CPI: Interview With Crisis Interventionist Carleen Doucet of the Lafayette Parish School System

Study Proves CPI Training Reduces Workplace Violence

How CPI Helped Us Reduce Violence: Interview With School Safety Director John Heiderscheidt of U-46

Fights were breaking out across the U-46 district outside Chicago. But since John Heiderscheidt implemented staff training, assaults and suspensions have decreased year after year.

Hosting CPI training is important to us because our employees benefit. We train 3–15 new Certified Instructors annually, and when CPI brings the training to us, our staff develop camaraderie within our team, and we save money on travel costs. Our agency becomes a regional training host, and our staff are able to develop relationships with other new Certified Instructors in our area as well.

The cost benefit is a big deal. Hosting helps us be good stewards of the limited funds for our agency. We save money on travel, lodging, and the cost of staff to process travel reimbursement requests. We also save on the human cost of travel anxiety, as hosting saves our staff from the frustrations of being away from home.

The CPI Global Professional Instructors customize the program to our needs, which allows our staff to go deeper into the content. The Global Professional Instructors who come to us always provide time after the training to respond to questions, work with me on whatever issues we see during the training of our Certified Instructors, and help with other issues our agency is having. Then as the coordinator, I can meet with brand new Certified Instructors and provide mentoring and further instruction on how we customize the training to us.

CPI absolutely makes this an easy process. I make the request and they do the rest. All I need to do is reserve a room and provide water and snacks. CPI manages all the logistics and makes the process simple for us. At CPI, they truly are what they say they are—helpful to other people.

John Heiderscheidt, Director of School Safety and Culture, Elgin School District U-46

A successful implementation of CPI training meant that no physical intervention was needed to de-escalate a combative patient.

How CPI's Blended Learning Option Helps Charter Schools Save Money: Interview with Indigo Education's Candace Burckhardt

Lorie Ordiway, operations assistant director, NOWCAP Services

Doris Bean, Manager of Transportation, Glendale Elementary School District 40

Bob Durand, Emergency Management Specialist, Kaiser Permanente

Emergency management planner Bob Durand needed to get Kaiser’s San Francisco ED compliant with the AB-508 regulation. CPI training ensured complianceand as a result, the ED has virtually eliminated staff injuries, and brought lost time down to zero as well.

“CPI is good training to implement within the medical field if dealing with individuals with risk behaviors,” says mental health tech Marie Antonette Abidog. “It makes workers feel comfortable in their working environment.”

As a result of implementing CPI techniques, staff have reduced worker compensation claims by over 50%. Challenging patient behaviors are down by half as well. And the use of physical restraint has lowered by 5074%. 

This all amounts to a significant return on investment in terms of reducing injuries, liability, and staff turnover; meeting California regulatory compliance, and fundamentally improving staff skills and confidence.

Nonviolent Crisis Intervention® training has a positive effect!” Marie Antonette says. 

Eliminating Injuries in Our San Francisco ED: Interview With Practice Leader Bob Durand

CPI as a Core Foundation at Little House Residential Care Services: Interview With Founder Albert Kral

Restraint Use Down by 80% at Telecare: Interview With Social Services Specialist Toby Estler

“The training encompasses all you need to be safe and to be proactive in your care of patients,” says nurse educator Jodi Gillians.

Jodi's acute care hospital has achieved ROI with CPI by meeting regulatory compliance and improving staff confidence. Their de-escalation skills and HCAHPS score are up too.

“With each class,” Jodi says, “I see people adopting the philosophy of using physical involvement with patients as a last resort. It has taken a culture shift from being aggressive to thinking critically about the situation first and planning as a team what is best for the patient’s and the staff’s safety. CPI has helped facilitate that shift in response!”

“I’m a licensed psychiatric technician. I have 39 years in forensics and community mental health. I taught Management of Assaultive Behavior for 22 years in the California state hospital system. CPI is focused on avoiding hands-on interventions. CPI fits nicely with the concept of knowing your patients and being able to identify early escalation. It meets the objective of reducing physical and mechanical restraint occurrences and the duration thereof. The training encourages dignity and independence of patients.”

Psych tech team supervisor Mark Lawler also notes that his facility has achieved ROI with CPI by:

  • Meeting regulatory compliance
  • Reducing injuries
  • Reducing worker compensation claims
  • Reducing liability
  • Improving staff skills and confidence
As a result of CPI training, their HCAHPS score is up, and their use of restraint and seclusion is down.

“By using CPI as our standard, we have the lowest rates of workplace violence in the Dignity Health system.”

At St. Joseph's Medical Center in Stockton, CA, John Kendle and staff are using CPI to reduce disruptive behaviors by over 50%, and decrease the use of physical restraint by up to 74%.

“The CPI program has been very well received by staff, so much so that we are now offering the training to all employees, as opposed to only the areas identified as high risk,” says John, the director of operations and support services at St. John's.

“The CPI training has enabled me personally to deal more effectively with difficult patients, staff, peers, my children, and my spouse. By managing my own behaviors more effectively, I am able to better achieve the results I desire.”

Nonviolent Crisis Intervention® training WORKS!” says nursing director Ashtin Rogers. “It gives you confidence to control any situation.”

As a result, staff have reduced the use of physical restraint by up to 99%. Their HCAHPS score is up, and worker comp claims are down. Injuries, staff turnover, and liability have reduced as well.

Why? Because “CPI training has provided our staff with confidence and a great tool set to do their jobs effectively.”

“CPI is a great course for dealing with hostile and aggressive individuals in a professional and safe manner,” says behavioral specialist and crisis interventionist Peter Carrillo. As a result of training, staff have decreased the use of physical restraint by 5074%. They've also reduced disruptive patient behaviors by half.