Frequently Asked Questions

Q. How does this training align with our “hands-off” intervention policy?
A. The emphasis of Nonviolent Crisis Intervention® training is on using physical restraint only as a last resort. If organizations are prohibited from using physical restraint or if physical restraint would be inappropriate, the Certified Instructor may omit those techniques from the program. The strong focus on verbal de-escalation techniques minimizes the need for physical interventions to further support a “hands-off” policy.

Q. How does CPI’s program address individuals with special needs?
A. The Nonviolent Crisis Intervention® program was designed to apply to all individuals, regardless of behavior disorder, cognitive range, verbal ability, or other special need. The program emphasizes the importance of understanding all factors that can contribute to challenging behavior and the most effective means to safely intervene in each unique situation.

Q. Will this training work with clients who are angry but not assaultive?
A. The emphasis of Nonviolent Crisis Intervention® training is on preventive techniques and verbal de-escalation; however, safe, nonharmful control techniques are also taught. Just knowing that there are safe options builds staff confidence. This leads to fewer disruptive incidents because more behavior is defused before it becomes physical.

Q. Should my organization have a Nonviolent Crisis Intervention® Certified Instructor on staff?
A. Most organizations choose to take advantage of the Instructor Certification Program—the most cost-effective, efficient, and comprehensive training option. With a Certified Instructor on staff, organizations have the flexibility to train all employees, regardless of work shifts. Certified Instructors can also set up training sessions for new employees and refresher courses at times that are most convenient. Plus, with a Certified Instructor on staff, organizations have in place the necessary components to implement ongoing crisis prevention and intervention training and to develop policies and procedures.

Q. How do we determine which staff should be trained?
A. Many facilities train anyone who may ever come in contact with a potentially assaultive individual. Whether that person is a student, client, patient, visitor, or family member, the techniques taught can be adapted to safely manage any person in crisis.

Q. What if we attend the program and find it doesn’t apply?
A. In the over 30 years that we’ve been teaching the program, and out of the thousands of professionals who have attended, less than one tenth of one percent did not find the program applicable, and received refunds. If you or your staff are unable to use the concepts taught at the program, simply ask and your money will be refunded.


Testimonials and Case Studies